Business Development Manager (Cruise Services Manager) - Port Everglades Salary

$75,579.37 - $120,624.62 Annually

Location

Fort Lauderdale, FL

Job Type

Full-Time

Job Number

1413536

Department

Port Ops Cruise

Opening Date

03/05/2025

Closing Date

3/21/2025 5:00 PM Eastern

Veterans' Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

Description Benefits Questions REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Business Development Manager.Benefits of Broward County EmploymentEleven (11) paid holidays each yearVacation (Paid Time Off) = 2 weeks per year Tuition Reimbursement (Up to 2K annually)Up to 40 hours of Job Basis Leave for eligible positionsPaid Parental LeaveHealth BenefitsHigh Deductible Health Plan – bi-weekly premiums:Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2400 AnnuallyConsumer Driven Health Plan – bi-weekly premiums:Single $82.58 / Family $286.79
Florida Retirement System (FRS) – Pension or Investment Plan457 Deferred Compensation county matches up to $2,600 a year.

General DescriptionThis position is part of the Port Everglades Operations Division, which builds and maintains profitable relationships with key cruise-related customers. Resolve customer complaints quickly and efficiently and provide a strategic approach to our customer relationships. 
Works under administrative supervision, supervises the Customer Relations Specialists, and ensures they nurture long-term relationships. 

Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in business, marketing, hospitality, or a closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years experience in hospitality, tourism, cruise services, or other guest services related to the area of
assignment.

Special Certifications and Licenses-Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for the duration of employment.
-Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.
-Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment. Preferences-Masters's degree from an accredited college or university with major coursework in business, marketing, hospitality, or a closely related field.
-2+ years of experience with Cruise Services/hospitality management
-3+ years of experience as a supervisor 
-4+ years of experience in customer service
-Project Management Professional
-Hospitality and Tourism Specialist Certificate

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

-Oversees the daily relationship with cruise lines, cruise guests, vendors, Broward Sheriff's Office (BSO), and other cruise stakeholders.

-Conducts weekly operational meetings with Key external and internal departments and provides weekend reports for daily cruise operations. 

-Manages and resolves escalated issues that the customer relations specialists cannot resolve; Acts as point of contact for inquiries from guests and cruise lines. 

-Manage the Cruise Ops Team in working closely with the Port Security and BSO to ensure the efficiencies of the Ground Transportation (GTA) at the Cruise terminals and ensure they are meeting the needs of the cruise customers.

-Ensures both Port Everglades and clients adhere to contract terms. 

-Supervise the customer relation specialists; complete performance appraisals for subordinate employees and ensure employee compliance with applicable rules, policies, and procedures. Provides employee job performance coaching and initiates corrective measures through management as appropriate; manages employee attendance following applicable County and Division policies.

-Collaborates with other port divisions to address customers' needs and provides ideas to develop innovative approaches to solve multi-division discrepancies in information sharing; External Affairs, BSO, Security, Convention Center, and other divisions. 

-Coordinates and builds relationships with the Broward County Aviation Department, U.S. Customs and Border Protection, Visit Lauderdale, cruise lines, and parking vendors.

-Attends various trade shows and/or conferences to promote Port Everglades as a viable option for cruise homeporting or ports of call.

-Coordinates site inspections of the cruise terminals, adjacent berths, and parking areas to ensure customers are getting the services needed and complaints are being resolved.

-Evaluates and identifies growth opportunities and finds new ways to retain customers through superior customer services. 

-Promotes the Port Everglades services by addressing or predicting customers' objectives and needs.

-Keeps current with developments in the cruise industry; Works during weekends and on-call 24/7; required to be outdoors in the elements, rain or shine. 

-Performs related work as assigned.

WORK ENVIRONMENT

Physical DemandsPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesBusiness InsightApplies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
ResourcefulnessSecures and deploys resources effectively and efficiently. Identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
Ensures AccountabilityHolds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.
Interpersonal SavvyRelates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others' desires and concerns; strengthens connections by honoring people's priorities and passions.
Builds NetworksEffectively builds formal and informal relationship networks inside and outside the organization. Engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.
Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
PersuadesUses compelling arguments to gain the support and commitment of others. Convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your applications? Yes No 02 Will you possess a valid Florida Driver's License at the time the offer is extended if you are the successful candidate (Note: this does not include a "Learner's Permit") Yes No 03 Please check the appropriate box below regarding a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment. Currently possess a TWIC. Do not currently have a TWIC but have the ability to obtain one within 60 days and maintain for the duration of employment at Port Everglades. Unable to meet the requirement of obtaining a TWIC within 60 days of employment at Port Everglades. 04 What is your highest degree with significant coursework in business, marketing, hospitality, or a closely related field? Associate's degree Bachelor's degree Master's degree None 05 What is your degree in? 06 How many years of experience do you possess in hospitality, tourism, cruise services, or other guest services related to the area of assignment? (needs to be verifiable in your work experience on the application) Less than 4 years 4-5 years 6-7 years 8 or more 07 Please check any of the following professional certifications that you possess. Hospitality and Tourism Specialist Certificate Project Management Professional None 08 How many years of experience do you have with Cruise Services/hospitality management? Less than 2 years 2 years or more None 09 How many years of experience do you have as a supervisor? Less than 3 years 3 years or more None 10 How many years of experience do you have in customer service? Less than 4 years 4 years or more none 11 Describe your experience in hospitality, tourism, cruise services, or other guest services related to the area of assignment. (needs to be verifiable in your work experience on the application)

Required Question

Employer Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Business Development Manager.Benefits of Broward County EmploymentEleven (11) paid holidays each yearVacation (Paid Time Off) = 2 weeks per year Tuition Reimbursement (Up to 2K annually)Up to 40 hours of Job Basis Leave for eligible positionsPaid Parental LeaveHealth BenefitsHigh Deductible Health Plan – bi-weekly premiums:Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2400 AnnuallyConsumer Driven Health Plan – bi-weekly premiums:Single $82.58 / Family $286.79
Florida Retirement System (FRS) – Pension or Investment Plan457 Deferred Compensation county matches up to $2,600 a year.

General DescriptionThis position is part of the Port Everglades Operations Division, which builds and maintains profitable relationships with key cruise-related customers. Resolve customer complaints quickly and efficiently and provide a strategic approach to our customer relationships. 
Works under administrative supervision, supervises the Customer Relations Specialists, and ensures they nurture long-term relationships. 

Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in business, marketing, hospitality, or a closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years experience in hospitality, tourism, cruise services, or other guest services related to the area of
assignment.

Special Certifications and Licenses-Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for the duration of employment.
-Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.
-Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment. Preferences-Masters's degree from an accredited college or university with major coursework in business, marketing, hospitality, or a closely related field.
-2+ years of experience with Cruise Services/hospitality management
-3+ years of experience as a supervisor 
-4+ years of experience in customer service
-Project Management Professional
-Hospitality and Tourism Specialist Certificate

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

-Oversees the daily relationship with cruise lines, cruise guests, vendors, Broward Sheriff's Office (BSO), and other cruise stakeholders.

-Conducts weekly operational meetings with Key external and internal departments and provides weekend reports for daily cruise operations. 

-Manages and resolves escalated issues that the customer relations specialists cannot resolve; Acts as point of contact for inquiries from guests and cruise lines. 

-Manage the Cruise Ops Team in working closely with the Port Security and BSO to ensure the efficiencies of the Ground Transportation (GTA) at the Cruise terminals and ensure they are meeting the needs of the cruise customers.

-Ensures both Port Everglades and clients adhere to contract terms. 

-Supervise the customer relation specialists; complete performance appraisals for subordinate employees and ensure employee compliance with applicable rules, policies, and procedures. Provides employee job performance coaching and initiates corrective measures through management as appropriate; manages employee attendance following applicable County and Division policies.

-Collaborates with other port divisions to address customers' needs and provides ideas to develop innovative approaches to solve multi-division discrepancies in information sharing; External Affairs, BSO, Security, Convention Center, and other divisions. 

-Coordinates and builds relationships with the Broward County Aviation Department, U.S. Customs and Border Protection, Visit Lauderdale, cruise lines, and parking vendors.

-Attends various trade shows and/or conferences to promote Port Everglades as a viable option for cruise homeporting or ports of call.

-Coordinates site inspections of the cruise terminals, adjacent berths, and parking areas to ensure customers are getting the services needed and complaints are being resolved.

-Evaluates and identifies growth opportunities and finds new ways to retain customers through superior customer services. 

-Promotes the Port Everglades services by addressing or predicting customers' objectives and needs.

-Keeps current with developments in the cruise industry; Works during weekends and on-call 24/7; required to be outdoors in the elements, rain or shine. 

-Performs related work as assigned.

WORK ENVIRONMENT

Physical DemandsPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesBusiness InsightApplies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
ResourcefulnessSecures and deploys resources effectively and efficiently. Identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
Ensures AccountabilityHolds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.
Interpersonal SavvyRelates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others' desires and concerns; strengthens connections by honoring people's priorities and passions.
Builds NetworksEffectively builds formal and informal relationship networks inside and outside the organization. Engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.
Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
PersuadesUses compelling arguments to gain the support and commitment of others. Convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your applications? Yes No 02 Will you possess a valid Florida Driver's License at the time the offer is extended if you are the successful candidate (Note: this does not include a "Learner's Permit") Yes No 03 Please check the appropriate box below regarding a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment. Currently possess a TWIC. Do not currently have a TWIC but have the ability to obtain one within 60 days and maintain for the duration of employment at Port Everglades. Unable to meet the requirement of obtaining a TWIC within 60 days of employment at Port Everglades. 04 What is your highest degree with significant coursework in business, marketing, hospitality, or a closely related field? Associate's degree Bachelor's degree Master's degree None 05 What is your degree in? 06 How many years of experience do you possess in hospitality, tourism, cruise services, or other guest services related to the area of assignment? (needs to be verifiable in your work experience on the application) Less than 4 years 4-5 years 6-7 years 8 or more 07 Please check any of the following professional certifications that you possess. Hospitality and Tourism Specialist Certificate Project Management Professional None 08 How many years of experience do you have with Cruise Services/hospitality management? Less than 2 years 2 years or more None 09 How many years of experience do you have as a supervisor? Less than 3 years 3 years or more None 10 How many years of experience do you have in customer service? Less than 4 years 4 years or more none 11 Describe your experience in hospitality, tourism, cruise services, or other guest services related to the area of assignment. (needs to be verifiable in your work experience on the application)

Required Question

Employer Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers