About this role:

Wells Fargo is seeking a Business Execution Administrator within the Unclaimed Property Team. Learn more about the career areas and lines of business at wellsfargojobs.com.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Unclaimed Property business group is responsible for leading and managing all unclaimed property and escheatment activities across all lines of business for Wells Fargo. Established April 2018, Wells Fargo’s Unclaimed Property organization pro-actively works to successfully reunite owners with their property. Unclaimed Property is dedicated to the following strategic goals and initiatives: achieving operational excellence, reducing risk, improving regulatory compliance, improving the customer/client experience, and reducing dormancy across the company.

The Unclaimed Property Business Execution Administrator will work to understand the business to gain expertise critical to ensuring compliance with internal policies, and jurisdictional requirements. The successful candidate will serve a pivotal role managing processes designed to assist customers/clients with promptly reclaiming their property. As a member of the Service Delivery team, the Business Execution Administrator will leverage tools and applications to research, resolve, and respond to customer inquiries, adhering to standards, processes, and procedures. Additional functions may include participating in special projects, business initiatives, and assisting with other functions associated with managing escheatment activities for the company.

Hours:  Monday – Friday 8am - 5pm including extra hours as needed.

In this role, you will:

Support operations of the Unclaimed Property Service Delivery TeamAdminister and execute on business specific processes and proceduresIdentify opportunities to improve processes and provide support to a variety of diverse support functions or operationsFollow all state and jurisdictional regulatory requirements related to unclaimed property escheatmentExercise risk management to identify and escalate potential issues and gaps in business processesReceive direction from supervisorsInteract with colleagues in the department, as well as internal business partners, for the purpose of researching and responding to internal or external inquiriesManage email case load in a case management system (PEGA)Respond to internal and external inquiries via written correspondence within the defined SLAReview and disposition incoming affidavits for completion to route for further processingPrint and mail physical correspondence when requiredSelf-report daily productivity performance

Required Qualifications:

2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinkingStrong customer service experience with written communicationsPrior experience in case load managementExcellent verbal, written, and interpersonal communication skillsProcessing and performing thorough research to resolve internal or external inquiriesAbility to take on a high level of responsibility, initiative, and accountabilityExperience working in an email production support environmentIntermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skillsAbility to navigate multiple applications, systems, and document typesPrevious experience conducting research in Hogan and OIB is a plusPrevious experience managing a case load in Pega is a plus

Other Desired Qualifications 

Ability to grasp business issues quickly, recommend solutions, and drive for resolutionsPrior experience with Unclaimed Property

Posting End Date: 

15 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.