Business Fraud Support Specialist (Hybrid) Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4797682) Apply  Business Fraud Support Specialist (Hybrid) Salary $47,472.00 - $55,000.00 Annually Location Denver Metro, CO Job Type Full Time Job Number 141/178/181_Fraud Support_2.25 Department Department of State Division Business & Licensing Division Opening Date 02/04/2025 Closing Date 2/14/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 1700 Broadway, Denver CO, 80290 FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information Laura Darby 303.860.6939 Salary Note Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information Colorado Department of State THIS ANNOUNCEMENT WILL REMAIN OPEN FOR THE SPECIFIED TIME AND IS ONLY OPEN TO RESIDENTS OF THE STATE OF COLORADO AT THE TIME OF SUBMITTING YOUR APPLICATION. SERVICE. INNOVATION. INTEGRITY. EXCELLENCE. INCLUSION. Are you looking for a career that allows you to improve your world and the world around you? The Colorado Department of State (CDOS) is seeking diverse individuals from all backgrounds to apply for a position that makes a direct impact on enhancing the lives of Coloradans. If your goal is to build a career that makes a difference through the work you do each day, consider joining the dedicated employees of the Colorado Department of State. Whether working from your home or collaborating onsite, your professional experience will be connected and meaningful. Our office offers an RTD Eco-pass (currently free of charge), a secure bike room accessible only to building tenants, and is conveniently located near Civic Center Station, RTD light-rail lines, and the 16th Street Mall. In addition to a great location and fulfilling, impactful work, we offer: + Employee wellness programs and an on-site fitness center + 12 paid holidays per year plus generous personal time off and sick leave + Access to a diverse array of technical, leadership and supervisory training opportunities + Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans + Medical and dental health plans + Paid life insurance + Automatic short-term (and optional long-term) disability coverage + Excellent work-life balance through flex schedules, flexplace/remote work, and ad-hoc arrangements Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to:https://studentaid.gov/manage-loans/forgiveness-cancellation Our Culture & Environment: Coloradans come from all walks of life and so do we. Who We Are Our mission is to make government easy and accessible for people to further democracy, support economic opportunity for all Coloradans, and demonstrate a standard of integrity and excellence. Our vision is to ensure all Coloradans have a voice in our future, help Coloradans and their businesses thrive, and be the best at what we do. What We Believe The State of Colorado is an Equal Opportunity Employer. At the Colorado Department of State, we are dedicated to equity, diversity, and inclusion. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We highly encourage people from all backgrounds, identities, and abilities to apply. Our agency website:Colorado Secretary of State's Office (https://www.coloradosos.gov/) Description of Job The Business & Licensing Division The Business and Licensing Division receives filings such as business and nonprofit registrations, trade names, secured liens, notary public applications, bingo and raffle reports, Universal Commercial Code (UCC) filings, and charity registrations. Additionally, the Business and Licensing Division licenses durable medical equipment providers, promotes availability of government data, processes fraudulent business filing complaints, and makes performing rights society information accessible. Most filings are submitted electronically, and the Department disseminates this information to the public through its website. Fraudulent Business Filing Complaint Unit The main purpose of the Fraudulent Business Filing Complaint Unit is the intake, triage and processing of fraudulent business filing complaints and delivery to the Attorney General’s (AG) office. This unit also administers the Universal Commercial Code (UCC) program and Business Intelligence Center (BIC), including assisting customers with navigating open data searches on the Colorado Information Marketplace. This unit will also plan and implement additional legislative requirements related to all programs within the unit. Illustration of some key duties As a Business Fraud Support Specialist, your primary role will be to provide customer service to Coloradoans by processing fraudulent business filing complaints and managing other relevant filing and data requests received. To be successful in this position, you will need to gain a working knowledge of administering Business Fraud Complaints, Uniform Commercial Code (UCC), and the Business Intelligence Center (BIC). This role will require a strong attention to detail and organization along with adaptability and the willingness to collaborate with diverse teams and customers. In this role you will: + With other team members, process all front-end triage, record review, and back-end record amendment aspects of fraudulent business filings complaints lodged with our office. + Communicate with and inform the appropriate parties/communities that use the division’s business fraud services. + Receive and respond to requests for public data via the communication channels of the Business Intelligence Center (BIC) and utilizing the Colorado Information Marketplace. + Process IRS liens and rejection letters, as well as respond to inquiries related to filings pursuant to the Uniform Commercial Code (UCC). + Provide guidance, recommendations, and resources to impacted constituents. + Assist with other duties as assigned to support the Customer Support Services (CSS) unit (including but not limited to front counter assistance, administrative task completion, and telephone and email support). + Maintain confidentiality of all sensitive and personal identifying information and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices. + Promote & Support the Department’s Equity, Diversity, and Inclusion (EDI) Efforts. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Class Code & Classification Description H1B1XXADMINISTRATOR I (https://drive.google.com/file/d/0B4enHpLSVk4eWkZaX3pITkthalE/view?usp=sharing&resourcekey=0-7JnyseeYiyxZjlARRHfAZg) MINIMUM QUALIFICATIONS: This position requires a total of four (4) years of relevant professional experience and/or education in a field of study related to the work. To be considered for this position, your application must clearly demonstrate that you meet one of the following options outlined below: OPTION 1- Experience Four years of professional experience to include a combination of administrative business functions (e.g., data entry, electronic filing, basic bookkeeping), researching and validating information, and customer service in an office environment to include complaint resolution and providing technical support. OR OPTION 2- Education* and Experience Combined A combination of experience as defined inOption 1and/or education from an accredited college, university, or non-correspondence business school in a field of study related to the work to equal four years. *An unofficial copy of transcripts must be submitted at the time of the application(you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution). The exceptional candidate will possess these identified knowledge, skills, abilities: + Preference will be given to candidates with previous State Service related to the work assigned to the position + Experience with filing and data entry + Ability to maintain professionalism and diplomacy when interacting with a variety of stakeholders + Experience assisting customers using the internet and business applications + Microsoft Office Suite skills (Word, Excel, and Outlook) + De-escalation experience + Experience writing professional emails to external stakeholders + The ability to understand and apply process documentation + Experience with Business Fraud, and best practices for reporting and logging information + Able to resolve customer complaints or answer customers' questions regarding policies and procedures + The ability to be forward thinking and innovate new or existing processes + The ability to maintain confidentiality of all sensitive and personal identifying information Required competencies to include: Adaptability • Approachability • Written and Verbal Communication Skills • Customer Service • Detail Oriented • Innovative • Organization • Prioritization • Problem Solving • Professionalism • Teamwork • Use of Technology • Confidentiality • Committed to Advancing a Diverse and Inclusive Perspective If you do possess any of the above qualifications, please specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants. Conditions of Employment + This position will be required to successfully pass a background check. + Travel may be required to fulfill the duties of the position, for professional development, or as requested by supervisor to assist with other duties for unit. + Must be a Colorado resident at the time of application. Completing the Application Applications will be reviewed by a Human Resources Specialist to determine if you meet the minimum qualifications for the position. Your application should specifically address your specialized experience, work products, accomplishments, etc. as they relate to the position duties and minimum and preferred qualifications. + The minimum qualifications listed in the announcement are NOT optional. + Cover letters and resumes will NOT be accepted in lieu of the official State of Colorado application form. + Cover letters and resumes may be attached to the application as supplemental information. If it is determined that you meet the minimum qualifications, your application may also be used as part of the comparative analysis process to identify a top group for further consideration. The comparative analysis may consist of application reviews, answers to supplemental questions, review of submitted work samples, phone screens, structured interviews, and any other method determined to be valuable in identifying the right candidate. Appeal Rights An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules. Supplemental Information Notifications All correspondence regarding your status in the selection/evaluation process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from “coloradosos.gov” andinfo@governmentjobs.comaddresses. It’s your responsibility to ensure that your email will accept these notices and review your junk mail and spam filtered email. Equal Pay for Equal Work A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. ADAAA Accommodations and Equal Opportunity Employment The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Department of State is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Laura Darby, at Laura.S.Darby@coloradosos.gov or call (303) 894-2200 ext. 6113. E-Verify The Department of State participates in E-Verify in accordance with the program’s Right to Work for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you will be required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities at http://dhs.gov/e-verify . The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 Using what you know about this role, please identify specific experiences and qualifications that make you an exceptional candidate for consideration. 02 Describe a time when you had a project with a tight deadline. How did you balance other work responsibilities while completing the assignment and ensuring accuracy? 03 Describe a situation when you had to deal with a difficult customer or client. How did you handle the situation and what was the outcome? Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email