The Business Improvement Manager is responsible for leading the strategic direction and performance improvement initiatives of the organization as determined by the relevant steering committees. Both the manager and his/her direct reports (3) will support the organization through direct oversight and coordination of internal department leads and escalating barriers back to the management to ensure timely execution, delivery of intended outcomes, and tracking success of implementation. A minimum of 3-5 years of experience managing and/or directing team in a business environment around continuous improvement Knowledgeable in operations systems with practical understanding of other business systems Proven ability to lead projects across the entire range of operations and business functions Ability to effectively coach members on lean and CI teams Strong communication skills (both written and verbal) Strong planning and organizing skills Demonstrated ability to build strong relationships with front-line managers and employees Proven ability to multi-task and work in a fast paced, high energy environment Strong analytical and problem solving skills Ability to drive execution / passion for results. Work both indoors and outdoors year-round, Must be able to adapt to local weather conditions to support onsite operations Travel Up to 25% to support onsite project requirements Plans, performs and implements process improvement initiatives in support of leadership leveraging continuous improvement tools and methods. Lead, organize, and facilitate cross-functional project and/or kaizen teams responsible for improving processes at the site or team level. Leads operations strategic goals such as improving speed of service, quality of service delivery, process efficiency and effectiveness, and process innovation and transformation. Conduct various continuous improvement training sessions such as, but not limited to; problem-solving, continuous improvement tools, visual management, 5s, and kaizen facilitation Work with leadership to ensure that work instructions, standard work, and training materials are updated as processes are improved Partner with finance and operations to document savings related to process improvement activities, including follow-up to ensure post-improvement sustainability Drive the development of compelling business cases for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits. Educate, coach, and mentor employees at all levels in the organization to establish an engaged Continuous Improvement and Operational Excellence culture Successfully manage project timelines, resources, and deliverables, and present regularly to stakeholders. Pro-actively identifies risks and problems impacting project goals, develops and implements solutions to avoid delays to project schedule and budget Effectively communicates project results and needs appropriately to all levels of the organization, both written and verbal. Receives feedback and changes course when necessary to drive optimal results Perform other duties as assigned