Senior Account Manager

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Account Manager at Horton, a Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

What You Do

Execution of Client Service

Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businessesManages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programsBuilds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetingsAnalyzes risk, coverage, program structure and recommends options; executes coverage and program changesOversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staffLeverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as neededWorks with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment reportTakes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experienceManages time to prioritize workload, client service requests and service parameters on business processes

Client Relationship Management

Attends various meetings throughout the yearConducts meetings independently with clients, when necessary, to fulfill commitments made in the service strategyDemonstrates knowledge of, and researches individual states regulations and carrier programs necessary for multi-state accountsDemonstrates previous experience handling accounts, including the ability to navigate through diagnostic and financial analyses for these accountsDisplays advanced comprehension of compliance within disciplineManages account activity assigned by Producer/Account ExecutiveCommunicates with clients regarding insurance, claims or administrative problems and works as a liaison to resolve escalated issuesDemonstrates the understanding and ability to speak to strategic and complex insurance programs

Market Strategy and Negotiation

Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practicesCreates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages and program needs, assembling into submission package following best practicesCommunicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clientsEvaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requestedRemains current on forms, coverage, insurance carriers, industry trends, and legislationMaintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approachesIndependently evaluates client’s current coverage programs and collaborates with the Producer/Account Executive to recommend market strategy and plan designIdentifies and recommends additional products, services and coverage levels that enhance client programsReviews and presents potential deficiencies in quotes and successfully negotiates with carriers to obtain rate reliefAssists in the development of RFPs as requested on behalf of client/prospective client

Data and Process Integrity

Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of executionAccurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondenceAchieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals

Service Platform Implementation

Schedules, conducts and facilitates meetings as neededImplements programs, acting as a liaison and coordinating meetings and trainings for all parties when necessaryCreates and provides review of various reports with producer and client

Peer Relationships

Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.Trains, guides and mentors Client Service Representatives and other peersCommunicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workloadDevelops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers and members of other departments

Your Education and Experience

Required

Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role3+ years of Account Manager experience within an insurance brokerage, or comparableExperience with strategic planning and implementation of complex accounts

Preferred

BS/BA in Business, Insurance or related fieldCPCU, ARM, CEBS or other professional insurance designation related to disciplineExperience working with agency management systemsAdvanced skill level in Microsoft Office suite

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://twitter.com/marsh_mmahttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.