About Ford

Come help build a better world, where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, helping our customers stay connected and move safely, confidently, and freely. Ford is building our future with distinctive products and solutions, always-on relationship with customers and an ever-improving user experience. To deliver Ford+, we are implementing the Ford Operating System (or Ford OS): an approach to drive rigor, discipline, clarity, and a problem-solving mindset in how we run our business. Our success also requires that we hold our ourselves accountable to working in new ways. The Ford OS Behaviors define what it looks like to do our best work: Excellence, Focus, and Collaboration.

Ford Integrated Services

Launched during summer 2023, Integrated Services will create and market new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles & experiences provide. 

Integrated Services will establish a full portfolio of services that address customer pain points – time, money, and anxiety – across a wider array of customer needs. When we succeed, our services will strengthen Ford’s connection with our customers and our differentiation from our competitors, resulting not only in new profit streams but also greater demand for Ford vehicles.

The Opportunity

Care (“Service”) is one of the priority product categories within the Integrated Services Portfolio.

Getting your Ford vehicle serviced is harder than it should be. Ford owners cite inconvenience, inefficiency, and inconsistent quality of both digital and human interaction when their vehicle needs care.

While we continue to invest in features like mobile service and pickup & delivery for all owners, we must ensure they are made available to people who value them most and transform these costly experiences into a revenue center for Ford and dealers. Our solution will minimize the disruption of service by becoming a trusted partner and providing a proactive, more reciprocal experience.

Ford Vehicle Care Team

We consider our business to be a start-up and we will be responsible for defining and delivering a revenue generating business at scale.  This will require collaboration across our Dealership Network and several stakeholders at Ford (CX, FCSD, Digital Product, Marketing, Field Operations, IT, GDIA, Model e, Lincoln, Finance, Legal, etc).

The Ford OS Behaviors (Excellence, Focus and Collaboration) define what it looks like to be part of this team.  We will aspire to be role models of the Ford OS Behaviors and earn the right to be part of the Ford family every day.

We have defined Ford Vehicle Care team with an established business plan with critical milestones tied to 2025 JTBD and growth in the near term. We will have defined roles; however, the initial start-up team should be flexible and anticipate wearing multiple hats. Similar to other new teams, there may be changes to roles as the business is scaled. 

Given the required speed, flexibility, and collaboration to be effective, we will be (primarily) in the office on Tuesday, Wednesday, and Thursday. Our office is at Michigan Central Station in Detroit (inc. Detroit City Tax).