Want to transform the way people enjoy music, podcasts, radio, and audiobooks? Then come join the team that delivers the global audio experience on Alexa. If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. Work with us to deliver industry leading experiences across a growing array of Alexa supported devices and countries, all while being at the forefront of Generative AI and LLM capabilities.

The Alexa Audio org is seeking an experienced Business Intelligence Engineer who is a master of both data insights and relationship-building. Using a special combination of technical and people skills, this candidate will be the key BI liaison between Alexa audio feature owners and other partner teams. Primary areas of focus will be 1) audio feature launch support 2) defining metrics and KPIs, and deep-diving ambiguous and large data sets.

A successful candidate will be an expert with SQL, ETL (and general data wrangling) and have exemplary communication skills. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.

Why us?
- Problem solving: you will define the solutions from problem statement.
- Centralized analytics and data science team: we teach each other and learn from each other.
- Impact: directly influence the Alexa Podcast customer experience with your ideas



Key job responsibilities
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
- Interface with business customers, gathering requirements and delivering complete reporting solution
- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers
- Perform creative deep dive analyses to explain finding
- Interact with internal stakeholders to share insights from monitoring and deep dive analyses
- Drive instrumentation as part of organization-wide programs and enhancements

A day in the life
When we work together, we:

- Centralize the sprint and consolidate to one queue but still give stakeholder visibility and continue to ask feedback;
- Advocate knowledge sharing and code review;
- Avoid single point of failure with a secondary owner as code reviewer, mentor, backup, etc;
- Consolidate across org initiatives to the same primary owner;
- Train everyone on the must-have knowledges;
- Carve out time for high-sev tt, urgent requests, tech debt failure;
- Favor problem statement other than data requests

About the team
We are a team of 12 made up of Business Intelligence Engineers (BIEs), Data Engineers (DEs), and Data Scientists (DS’s), who bring with deep experience in both business analytics and data science. We cover the data needs of Music, Radio, Podcast, Books, and the Audio Category. Our key internal partners includes Alexa Audio Product Managers, Engineering, Finance, Alexa analytics and science teams; Alexa International, Alexa Analytics and Science Community.