The Business Leader Service Solutions Org, EMEAI will have full P&L responsibility for gross $15M+ revenue business and lead a regional team of around 70 employees, including managing operations activities for laboratories in Germany and India, remote onsite teams, as well as the activities of our authorized service providers throughout the region for Tektronix – Keithley – Multivendor service.
This role will report directly to the Vice President & General Manager for the Service Solutions Organization. This role will develop relationships with stakeholders and formulate a long-term strategy to best position the services business for success in the region. This role will be responsible for the management of the Tektronix EMEAI service operations, including managing the customer service delivery, customer satisfaction, business development & people/talent management. Success will depend on the ability of the leader to develop, plan, and execute thoughtful business strategies to achieve growth in revenues while upholding a strong commitment to talent and building organizational capability. Strong knowledge of transforming a traditional calibration and repair services business into a modernized lifecycle services business is essential to this role. The individual must be an active leader, ready to get involved directly to implement a comprehensive operational and strategic plan
The role is remote in nature, but the candidate will be required to reside within the EMEA region. Travel expected to be approximately 25%.
KEY RESPONSIBILITIES
▪ Develop and implement the strategic roadmap for the region, turning clear strategic insights into aligned actions with a focus on prioritization, execution and people leadership.
▪ Manage day-to-day operational and financial decisions and direction.
▪ Develop and refine local policies and procedures to establish, implement and maintain quality service standards, assuring to maximize customer satisfaction.
▪ Manage and establish Authorized Service Providers in the region to improve local service support to customers and partners.
▪ Build on a strong working culture, with an emphasis on establishing the infrastructure for future scale and accelerating customer expansion.
▪ Be a magnet for great talent and build a world class services team to support growth.
▪ Create alignment and build consensus with the cross functional teams.
▪ Comply with company’s policy and rules on business ethics.
IDEAL EXPERIENCE
Commercial Orientation
Ability to work through technical concepts to drive broader business value. Demonstrated track record of building customer loyalty and transitioning initial customer relationships into cascading business value.
People Leadership
Proven track record of attracting, deploying and developing talents; manages performance aggressively by setting a culture of accountability; unifies team around decisions when consensus is not possible.
CRITICAL LEADERSHIP CAPABILITIES
Acting Strategically
▪ Brings new thinking that challenges assumptions and conventional wisdom
▪ Contributes to the development of regional strategy and justifies it with market insight
▪ Describes the trends and evolution of the external market or environment over a 3+ year horizon that
challenge the current regional strategy
▪ Clarifies the organization’s vision and strategy, and ensures that efforts are prioritized to support them
Driving Results
▪ Makes process changes to existing ways of working to significantly improve results
▪ Proactively seeks to improve processes, raising quality and productivity through efficiencies or by
implementing best-in-class solutions
▪ Enables higher performance by incrementally improving approaches based on calculated risks
▪ Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering
commitment to our values and standards of conduct
▪ Benchmarks performance of business or function against industry best practices in the region
Building Talent
▪ Makes a thoughtful, balanced assessment of the strengths and weaknesses/gaps within the team
▪ Acts on opportunities to increase the diversity of talent in the team
▪ Changes team members out when they are not contributing as expected
▪ Develops the whole team to maximize overall team effectiveness (e.g. team-building exercises)
▪ Develops robust succession planning for talent across the region
Language Requirements
▪ English
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Tektronix
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.