Business License Technician Print (https://www.governmentjobs.com/careers/reno/jobs/newprint/4776129) Apply  Business License Technician Salary $53,352.00 - $75,025.60 Annually Location City of Reno, NV Job Type Full-Time Regular Job Number 157525 Department Business Licensing Opening Date 01/03/2025 Closing Date 1/19/2025 11:59 PM Pacific + Description + Benefits + Questions Description Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home. The City of Reno is looking for a customer service driven individual to join our Business License team. If you are motivated and enjoy a fast-paced environment, apply today! The ideal candidate in this position will perform technical reviews of business license applications for completeness and compliance with established guidelines, policies, and ordinances and provide assistance to the general public regarding business licenses. They will also perform a variety of clerical tasks in support of the Business Licensing Department. We currently have one vacancy in the Business Licensing Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is an open competitive opportunity for all qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions + Review business license applications for completeness and adherence to established guidelines, policies, and ordinances; ensure conformity with applicable business license codes. + Determine whether the business license applications contain sufficient data to either issue a license or accept the application for departmental review; enter into computer and assess fees; sign off final approvals and issue licenses. + Verify completeness of applications, fees and reviews relative to all City departments; issue business licenses. + Receive, review, approve and process applications that do not require departmental review; issue business licenses. + Route applications to other departments for further review and analysis; receive notes and attach to business file in computer; respond to questions regarding status of reviews. + Provide customers with appropriate license codes and requirements; verify applicants have documentation required to apply for business license. + Calculate and collect fees, fines and other charges for business license application and departmental reviews in accordance with established guidelines, policies, and ordinances. + Assist in retrieval of information regarding various business licenses; maintain accurate records and reports of departmental reviews. + Print business license and renewal forms; process applications for business licenses and renewals; verify applications for completeness and accuracy; classify business activities for proper license; maintain approval process for applicants; prepare, mail, and track denial packets and prepare documents for appeal hearing; prepare and send delinquent notifications to business license holders. + Process refunds and adjustments for business license; process returned checks for collection. + Answer questions and provide information and assistance to other staff and the general public in a courteous manner; interpret and explain City ordinance or administrative policies; provide information within the area of assignment; resolve complaints in an efficient and timely manner. + Utilize various computer programs and applications; enter and maintain data; generate reports from a database or in-house system; create spreadsheets and generate reports using spreadsheet software; create documents using word processing software. + Perform general clerical duties; answer, screen and route telephone calls; respond to visitors at the front counter; open, sort and distribute mail. + Assist in the preparation of financial, accounting, and statistical statements, analyses, documents, and reports; gather and organize data to assist staff in the preparation of reports and recommendations; prepare routine financial, accounting, budgetary, and statistical studies and reports. + Perform related duties as required. Minimum Qualifications The following minimum qualifications are required to be met at the time of application. Education: + Completion of a high school diploma or equivalent. Experience: + Two years of responsible clerical experience involving direct public contact or customer service experience, including one year of experience processing regulatory applications, business licenses, or similar work. Certificate: + Current Notary Public desired. **Bilingual candidates are strongly encouraged to apply.** Supplemental Information To Apply: Please submit your completed application and all additional information/documentation requested online atwww.reno.gov/jobsby January 19, 2025 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into yourgovernmentjobs.comprofile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include an Online Written Skills Test along with a Training and Experience evaluation (T&E) weighted as follows: Online Written Skills Test = 70% Training and Experience evaluation (T&E) = 30% Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on January 19, 2025.Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.All assessments must be completed within the designated testing window to move forward in the hiring process. Subject areas that may be included on the online written skills test include: Customer Service Attention to Detail Multi-Tasking Interpersonal Skills Math Training and Experience Evaluation (T&E) Details: The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked"QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. + Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification. + Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. + In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application. + Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. + "See Resume" or "See above," etc., are not qualifying responses and will not be considered. + Changes or corrections to your responses cannot be made once your application packet has been submitted. + TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted. Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing. Testing Accommodation: We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform theChief Examiner (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. Your request will be handled with confidentiality and respect. Employee/Veteran Preference in the Event of Tie Scores: In the event of tie scores resulting from an open competitive examination (Rule VII, Section 7), candidates will be provided a rank preference in the following order: + Classified employees with established veteran status + Classified employees without veteran status + Non-classified employees and external candidates with established veteran status. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 orcivilservice@reno.gov. The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs. 01 Minimum Qualification Review The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting. All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position. By checking "I understand", you certify that you have read and agree to the above statement. + I understand 02 Are you a current classified City of Reno employee? + Yes + No 03 Do you have a high school diploma or equivalent? + Yes + No 04 Which of the following best describes your qualifying paid work experience? + I have less than two years of responsible clerical experience involving direct public contact or customer service experience, including one year of experience processing regulatory applications, business licenses, or similar work. + I have two years or more of responsible clerical experience involving direct public contact or customer service experience, including one year of experience processing regulatory applications, business licenses, or similar work. 05 Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility. This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification. 06 Training and Experience Evaluation The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application. Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process. Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge? + Yes + No 07 Do you currently hold a Notary Commission or have held one in the past? + I currently hold a Notary Commission. + Not currently, but I held a Notary Commission in the past. + I have never held a Notary Commission. 08 How many years of work experience do you have performing customer service in a front desk role? + I do not have any experience working in this area + Minimal, less than six months + Six months but less than one year + One year but less than three years + Three years but less than five years + Five years or more 09 Select all of the following methods of communicating with customers that you have at least six months of professional experience with. + Chat + Email + In-person + Telephone + Virtual meeting + None of the above 10 How many years of work experience do you have processing regulatory applications, business licenses, or similar work? + I do not have any experience working in this area + Minimal, less than six months + Six months but less than one year + One year but less than three years + Three years but less than five years + Five years or more 11 In order to receive credit for your experience in the previous question, please provide specific examples of the types of applications, licenses or other regulatory documents you have been responsible for reviewing for accuracy and processing (responses should be 2-3 paragraphs). 12 Select all of the following duties you have been responsible for completing on a regular basis for at least six months or more. + Collecting fees and fines + Calculating fees and fines by hand + Calculating fees and fines with the use of a program + Audit fees on accounts for accuracy + Processing returned checks for disbursement + Applying credits to a customer's account + Processing refunds + None of the above 13 Instructions Answer the next three questions by identifying your level of proficiency in each of the computer programs or systems. Basic proficiency= understanding and utilizing the most common elements associated with the program, mostly used for personal or educational purposes. Not used to complete professional level projects as part of my paid work experience. Intermediate proficiency= Includes a moderate amount of professional use and moderate amount of understanding of the more advanced features and operations. Advanced proficiency= Includes extensive use professionally and the ability to use most of the features and operations to their fullest capacity. Do not understate or overstate your level of proficiency. Your answers may be confirmed during the interview process and candidates found to have misrepresented their abilities will be disqualified from the hiring process. + I understand 14 Microsoft Word + Basic + Intermediate + Advanced + None 15 Microsoft Excel + Basic + Intermediate + Advanced + None 16 Accela or similar software + Basic + Intermediate + Advanced + None 17 Please list any languages you speak other than English (including American Sign Language). Also include your proficiency in any additional language.Proficiency LevelsElementary Proficiency:Can form basic sentences including asking and answering simple questionsProfessional Working Proficiency:Can carry a conversation and speak at a normal speed. May need help understanding slang or advanced phrasingNative/Bilingual Proficiency:Completely fluent and have little or no accent. As an example someone who is fluent in Spanish and has basic French skills would answer: Spanish - Native/Bilingual Proficiency French - Elementary Proficiency Required Question Agency City of Reno Address PO Box 1900Reno, Nevada, 89505 Phone (775) 334-2223 Website http://www.reno.gov/jobs Apply Please verify your email addressVerify Email