At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a motivated Manager to supervise and coordinate daily activities of a group of Vendor Quality Assurance Auditors.

Responsible for the direction of activities for Quality Assurance reviews and assignment of work to review partner collection Vendors throughout the U.S. Investigate if U.S. Bank service level agreements and policies are being complied with by the various Vendors.

Prepares audit report findings and advises on improvements to controls. May be involved in hiring selection of new employees. Responsible for new employee orientation with respect to policies, procedures, and systems access. Responsible for employee review process. Reviews and analyzes the most complex processes and activities for the assigned areas. Must then be able to identify opportunities for improvements to control routines along with the appropriate suite of on-going self-audit and process control monitoring routines.

Must be able to help create and maintain a risk reporting suite that provides senior and line operations managers with on-going monitoring, trending, and analysis of key risk indicators, process control metrics, and exceptions.

Recommends and assists in implementing changes in policies, procedures, and processes to improve work quality and mitigate operational and regulatory risk, while limiting impact to productivity.

Responsible for maintaining a high degree of knowledge of appropriate laws and regulations for an assigned product specialty or geographic area.

Analyzes and interprets Federal, State, and other regulatory authorities’ rules and regulations.

Reviews and analyzes internal and external regulatory reports and coordinates with responsible parties to ensure compliance with applicable regulations.

Is actively involved in the development, implementation, and distribution of all regulatory or compliance policies and procedures.

Successful applicants will exemplify U.S. Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

 

Basic Qualifications

Bachelor's degree or equivalent work experience.

Eight to ten years of related experience

 

Preferred Skills/Experience            

Strong knowledge of federal, state, and local laws and regulations (e.g. FDCPA, UDAAP, FCRA, SCRA).

Collections experience, knowledge of call center operations, auditing experience, and/or knowledge of the credit card or financial service industry preferred.

Direct supervisory experience managing Auditors.

Thorough knowledge of the products, policies, operations, and procedures related to the credit card and commercial default collection business, including consumer and commercial credit lending, debt collection techniques and collection systems

Ability to manage multiple tasks/projects and deadlines simultaneously

Strong writing, word processing, and spreadsheet analysis skills (i.e. Work/Excel/PowerPoint to produce reports and graphs to summarize and explain trends in compliance and process control exceptions).

Strong organization, analytical and project management skills.

Strong planning, implementation, and negotiation skills.

Effective interpersonal, verbal and communication skills.

Proficient computer skills, especially Microsoft Office applications.

Travel Requirements: 10-20%

Location:  3301 Rider Trail South, Earth City, MO 63045

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00 - $127,050.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.