**Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** TD Wealth **Pay Details:** $76,800 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** **Overview** Our vision to be the Better Bank is grounded in our purpose-driven and forward-focused strategy. amidst a rapidly changing landscape, we know that technology plays a critical role in achieving this vision and delivering on our strategy. It also signals the need to accelerate investment in emerging capabilities to adapt to the changes happening around us and respond to customer needs more quickly. To accomplish this, we're evolving our platforms, introducing key enterprise practices and re-imagining our customer journeys as part of the Next Evolution of Work (NEW). NEW will empower colleagues to make decisions faster, work more efficiently to quickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW will enable us to move with purpose towards common goals, simplify how we work and elevate how we deliver customer value. By joining NEW, you'll have the opportunity to be part of a new way of working while making an impact on the future of banking in ways you've never imagined. As a member of a Journey, you'll be responsible for understanding and serving our customers' needs and experiences within the end-to-end customer life cycle. You will continuously contribute to building innovative products and services that exceed customers' expectations. **Job Details** Under NEW, a Product refers to a business or technology-enabled feature, service or offering that creates value for the customer. Customer can be seen as both external TD customer and/or internal customer, as in the business line which the Journey supports. As a Journey Specialist, you will primarily be responsible for delivering on prioritized initiatives within your Product Group. To provide that support, you will align with the Pod's Product Owner and Product Group's Owner to follow a product vision. You will provide user story designs, oversee development and completion of those designs, create and maintain a prioritized product backlog, and manage delivery blockers. You'll also continuously assess customer feedback by taking the pulse of the market, driving innovation and collaborating with stakeholders. As a Journey Specialist, you will actively consider how to maximize value, assess how the product or the delivery process can be continuously improved, contribute to a positive work environment, and ensure that the work embodies the Agile principles of transparency, collaboration, and engagement. The objectives for this role include the following: + Support the development of epics, stories & tasks aligned to the journey objectives, and help deliver the business's strategic priorities. + Lead & support workstreams tied to business functions. + Act as source for innovation, pulled through customer insights and creating a better customer/employee experience. + Ensure key partners are fully engaged in your workstreams, and that the solutions you help develop thoughtfully take into account stakeholder feedback. **Job Responsibilities:** _Pod Responsibilities:_ + Continuously align with Product Owner and/or Product Group Owner on overall strategic vision, product delivery roadmap and user story design, development, and completion oversight + Proactively manage business, technology, and vendor stakeholders to obtain inputs needed for product development in a timely manner and actively communicate to Business and other Journey/Platform members, product changes and backlog priorities. + Lead conversations with multiple stakeholders to obtain feedback for backlog management where competing priorities may exist + Deliver financial results for the product / product suite via operation of all available ‘levers’, create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share + Participate in Scrum or Kanban events (e.g. stand-ups, retrospectives) to express new ideas for improving product value or delivery efficiency and share with leadership as appropriate + Proactively engage business process partners to ensure customers or end-users are prepared for application and Day 2 process changes + Proactively raise issues that impede the efficient delivery of customer-focused increments + Adhere to enterprise frameworks or methodologies that relate to activities within the Journey + Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate) to make product delivery decisions and escalating to Product Owner and/or Product Group Owner as appropriate. + Monitor and keep abreast of emerging issues, trends and evolving regulatory changes to the regulatory environment and partner with the Product Owner to consider impacts or changes to product strategy as needed + Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite **Job Requirements** + Knowledge of products and processes used in the institutional investment industry + 3+ years relevant experience + 2+ years project delivery or Agile- related delivery experience + Project management experience are considered an asset + Scaled Agile Framework (SAFe) experience operating in scaled agile delivery is considered an asset + Strong communication skills, verbal and written + Ability to present to senior management **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.