Short Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. Primary responsibility is to ensure availability and facilitate productive use of a product for Application Teams or end users.
Complete Description:
Years of Relevant Experience: 5 plus years
• Provides skilled technical support associated with operation of Crystal Enterprise environment.
• Maintains Crystal Enterprise Servers, through usage and services monitoring, maintaining the SQL Database, and updating services as needed.
• Creates and supports the initial folder structure for projects that request access to the BOE environment.
• Responsible for assigning initial permissions to the project folder structure.
• Create, support, and monitor administrative accounts for the projects in the BOE environment.
• Import project reader and publisher groups from Active Directory.
• Configure DB2 and SQL data source connections on servers for individual projects.
• Consult with and make recommendations to supervisors regarding hardware and software upgrades, and maintenance contract issues.
• Responsible for release upgrades to the environment
• Provide internal training, in the form of links and walk-throughs, to users and publishers who are unfamiliar with the Business Objects Enterprise (BOE) environment.
• Provide report analysis to users, when requested, to try and enhance reporting performance.
• Provide guidance, on report development and scheduling, to users.
• Provide report development services to Department organizations as needed on a per project basis.
• Provide assistance to locate data sources.
• Assist users in publishing reports and ensuring they know to maintain their own repository.
• Responsible for coordinating user acceptance testing and obtaining user signoff for software or system upgrades
• Represent and manage User Community planning, coordination and testing validation during upgrades or modifications of BOE.
• Research the latest advances in the Crystal suite of products and make recommendations on how their purchase could benefit the Agency's current environment.
• Plans and supports the initial folder structure for projects that request access to the BOE environment.
• Responsible for planning the initial permissions to the project folder structure.
• Periodically report usage. Work with users to purge unused reports.
Skills:
Skill
Required / Desired
Amount
of Experience
Administer the Business Objects XIR3.1 Enterprise Application Environments. (Reporting, Structures, Security, Scheduling, WEBI, Universes)
Required
5
Years
Strong experience in Business Objects version migrations in an enterprise environment
Required
5
Years
Very strong in all aspects of the Crystal Reports Application.
Required
5
Years
Capability to understand complex relational databases housed in various Database platforms (MS SQL, IBM DB2, Oracle, Lotus Domino)
Required
5
Years
Support various reporting design and development roles.
Required
5
Years
Experienced in an Enterprise Windows Active Directory Environment.
Required
5
Years
Well versed in troubleshooting reporting functionalities in a large complex environment.
Required
5
Years
Comfortable with working in a multi-team environment with many separate concurrent projects.
Required
5
Years