Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:In addition to reinforcing compliant and effective business office practices, the Business Office Trainer is responsible for providing instruction and supporting the professional growth of individuals within Fisher Titus Health business office. This position creates training materials and resources to supplement in-person training sessions, and serves as a resource for staff on all back-end functions and protocols. Ultimately, the Business Office Trainer contributes to staff's ability to exceed productivity and quality expectations in order to improve staff job satisfaction and ensure appropriate reimbursement.
The Business Office Trainer provides education to 32 individuals across a variety of positions, including but not limited to, billers, third-party insurance and self pay follow-up specialists, and customer service staff.
Essential Functions: Constructs and guides new hires through an orientation and training process that introduces the department, outlines staff expectations, and adequately prepares trainees for the functions they will start upon completing their training Designs instructional programs and conducts ongoing education/training for staff roles at all levels within Fisher-Titus Health's business office. Focuses training on quality performance, identified areas for improvement, process standardization, and customer service within all business office staff functions in order to promote optimal financial outcomes and maintain patient satisfaction levels Leads in-services and cross-trains staff in areas such as third-party insurance and self-pay billing, account follow-up, and other crucial tasks Helps design and implement professional training manuals, online reference materials, and interactive training solutions for enhanced learning Develops and maintains an educational resource library, ensures classroom training sessions are appropriately scheduled in meeting rooms, provides educational aids during such sessions, and creates training calendars Stays apprised of staff performance (i.e., quality and productivity) to recommend further education Documents and maintains departmental staff records to ensure training requirements are fulfilled; may report staff who do not complete educational initiatives to appropriate supervisor