**About our Company:** Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA, FL, & VA. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks. **About the Position:** Successful candidates will work with larger Operations Team to provide data analysis for projects, billing research, and system migrations. Candidate should have strong understanding of E&S operational functions and previous experience with underwriting and servicing functions. Strong organization, collaboration and analytical skills are critical. This position will report directly to Chief Operating Officer (COO). **Responsibilities Include:** + Managing end-to-end analysis of insurance workflows and processes. + Supports the integration and deployment of workflows and processes per leadership direction. + Drives scalability and integration across cross-functional teams to ensure alignment of business processes. + Applying knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. + Assist in reviewing company statements to identify and research pending payments, including past due items. + General understanding of insurance accounting and billing. + Identifies improvement opportunities and implements strategies / solutions developed in partnership with leadership. + Develops and maintains documentation to support best practices for existing employees and onboarding of new employees. + Create and maintain branch Teams Channel files and updates. + Point of contact for agency management issues and reporting. + Additional operations related projects as defined by management. **Qualifications:** + 3-years’ experience in Operations role. + Must have experience and knowledge agency management platforms. + Impeccable organizational skills with project management experience. + Effective communicator with proven ability to collaborate cross-functionally. + Adaptable and capable of balancing competing priorities. + Strong computer skill and proficient with Microsoft Excel and use of pivot tables. + High school diploma required/College Preferred. **Work Location** + This work location can be hybrid or remote. Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $65,000 to $80,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. \#SPG Department Business Operations Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy (https://hubinternational.jobs/eeo/) E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.