**Employment Type:** Full time **Shift:** Day Shift **Description:** **POSITION PURPOSE** Responsible for the direct supervision of Administrative business activities and Performance Improvement and Quality Assurance measurement related to the performance and operational compliance in support of the Health Ministries (HM) Food & Nutrition Services (FANS) Department. Responsible for successfully coordinating and directing all activities within the assigned region in support of the Trinity Health Hospitality FANS shared services program (THS FANS). Assists in the management of THS FANS systems in collaboration with the THS FANS Regional Manager and FANS leadership team. Assists the Regional Manager with implementation of effective cost reduction plans and processes that support Trinity Health program and local HM FANS goals, objectives, strategies, policies, and procedures. Ensures operational Performance Improvement plans, FANS Environment of Care and safety reporting targets and objectives are measured and met and that the Regional Manager is appropriately kept abreast of issues or problems impacting program efficiencies and effectiveness. Ensures that THS FANS Quarterly Business reviews are coordinated and scheduled with local ministry executive leaders and stakeholders and that materials are compiled and prepared under the direction of the Regional Manager. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry (RHM). Ensures THS standards, guidelines and approved technology are appropriately and effectively used to support the department operations. **ESSENTIAL FUNCTIONS** Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Directly supports the day-to-day operation of assigned area(s) of the FANS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas. Provides operational and technical support to the Regional Manager and THS FANS team in support of the overall management of FANS programs. Develops, implements and coordinates operations within the department: + Standardization of standing operating procedures related to FANS expense management and operations for assigned areas; + Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.) Ensures financial objectives stay on course and drives initiatives with team that contribute to Department, THS and RHM program short and long-term operational excellence. Provides financial control for assigned area(s) and works with local stakeholders, Regional Manager and General Managers to prepare and submit program annual revenue and/or expense budgets. Participates in monthly budget reviews with the General Managers to identify budget variances for assigned span of control. Keeps the Regional Manager informed of issues affecting program costs, service capabilities, effectiveness efficiencies, as well as issues noted during Performance Improvement audits. Presents findings and recommendations for improvement to the Regional Manager. Meets with THS FANS leaders, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related plans as defined by the Regional Director. Measures program performance using THS tools and systems. Maintains reporting for the region for operational, safety, financial and Performance Improvement systems. Ensures completion of reports such as Operational A3’s THS Environment of Care, Committed Benefits Tracking, Recall reporting, Inventory Management and Product compliance reporting, Financial reports and cost transfers, Quarterly Business reports, and Community Wellness Initiatives. Assists the Regional Manager in administering THS Program Quality Evaluations & retail surveys. Measures and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for assigned span of control. Facilitates the recruiting process by managing open position reports, position requisitions and prescreening candidates. Manages all onboarding and training schedule for new hires. Works with local LRM to assure timely position approvals and compliance. Maintains and tracks all competency training according to local and system requirements. Tracks and monitors all associate engagement initiatives and updates progress monthly. Tracks all non-clinical certifications for regulatory compliance. Ensures timely completion of annual performance appraisals FANS region & monitors reports on completion. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Tracks and monitors compliance to policy to include monthly billing transfers. Audits THS cash transfer accuracy. Manages and communicates all productivity and overtime reporting. Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change. Demonstrates the ability to follow a project plan for major projects and meet and document milestones to determine schedule of deliverables to advance project outcomes. Ensures THS Environment of Care and Safety Audits are completed by designated THS FANS leaders for all assigned HMs in region. Tracks compliance and uses THS tools to measure performance and make recommendations to the Regional Manager for improvements. Ensures that there are ongoing effective quality improvement programs within the span of control, inclusive of food borne illness, safety and infection control in the appropriate areas of the department. Ensures food and supplies purchased from approved and compliant vendors, following THS standard procurement processes. Measures and monitors compliance with THS FANS leaders and drives accountability for compliance improvement under the direction of the Regional Manager for assigned region. Ensures service requirements are met in a timely and effective manner for all areas of responsibility. Follows approved processes to ensure required separation of authority for order, receiving and invoice approval for all purchase orders. Ensures catered functions are approved, planned and executed per policy in a timely fashion with a customer centered focus. Also ensures event costs are tracked per policy (Internally) and billed in a timely fashion (externally). Measures safety performance aligned with THS FANS Divisional and local RHM goals to ensure safe conditions and verifies safety procedures are effective and in place at all times to minimize/eliminate workers compensation claims and create a safe working environment for all Food & Nutrition colleagues. Maintains accurate and appropriate records as required. Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time. May handle additional duties and responsibilities as needed or assigned. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. **MINIMUM QUALIFICATIONS** Bachelor’s Degree preferred in institutional management, dietetics or equivalent degree with a minimum of three (3) years of progressively more responsible experience in the field of healthcare foodservice management, or an equivalent combination of education and work experience such as Certified Dietary Manager (CDM) and at least 5 years of progressively more responsible leadership experience. Ability to work effectively in a diverse, collaborative, and team-oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, MS Teams, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands. Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met. **PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS** Works in a well-lighted, well-ventilated area. Frequently exposed to normal food service conditions such as noise, heat and humidity. **TRINITY HOSPITALITY SERVICES MISSION STATEMENT** In the spirit of our guiding behaviors, as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry. **TRINITY HEALTH MISSION STATEMENT AND GUIDING BEHAVIORS** Mission: We serve together in Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us. The Guiding Behaviors are the behaviors necessary for all of us to achieve our Vision. They are: We support each other in serving our patients and communities. We communicate openly, honestly, respectfully and directly. We are fully present. We are all accountable. We trust and assume goodness in intentions. We are continuous learners. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran