From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Position Overview:
MRI Software is seeking a Manager of Business Operations to join our team in Cape Town SA. This individual will be responsible for overseeing the daily functions of their SA region Operations team members in the Business Operations departments. This individual will also be responsible in an individual contributor capacity to assist in cross-functional program management activities. This role will report directly to the Director of Business Operations in South Africa, with dotted line reporting to Business global Operations leadership.
Responsibilities:
Local Business Operations oversight, leadership, and people management of approximately 10 SA Business Operations employees part of the SA Delivery Operations, Business Intelligence Operations, Project Management Operations, and Revenue Applications teams
Drive global integration and standardization in the SA region. Work with Business Operations Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
Coordinating and leading project teams: responsible for coordinating and leading cross-functional project teams in alignment with project goals, priorities and objectives.
Strategic Leadership and Collaboration
Engage with local and global business leaders (NA, EMEA, and APAC) to enhance the operational impact, drive consistency, and scale for growth.
Serve as a trusted partner to the Director of Business Operations, acting as a key liaison between SA operations and Global leadership.
Be the key advocate for the unique needs of the SA region while contributing to the overall global strategy.
Optimize solutions to enhance performance, productivity, and cost-effectiveness across Business Operations functions.
Provide vision and strategic direction aligned with MRI’s broader services objectives, driving the success of technology initiatives and operational goals.
Program and Project Management
Lead and manage cross-functional programs and projects, ensuring alignment with organizational goals.
Develop and maintain project plans, timelines, and documentation, ensuring seamless communication across teams.
Proactively identify and mitigate risks, escalating issues as needed to ensure timely resolution.
Continuously assess and refine processes to improve efficiency and effectiveness in project delivery.
Relationship Management and Communication
Build and maintain strong relationships across global teams, acting as a bridge between SA operations and international stakeholders.
Ensure clear, consistent communication regarding project progress, team performance, and operational updates.
Serve as a key representative for the SA Business Operations team within the global leadership structure.
Knowledge and Skills:
5+ year experience within a Business Management or related field
5+ year experience managing a global team or other relevant leadership experience
Leadership: Demonstrated ability to inspire a team to achieve great things
Execution: Demonstrated ability to take concrete actions to deliver and inspire
Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
Excellent documentation and presentation skills
Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
Education:
Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.