If you want to make valuable contributions to your team and expand your career and skills in project management, business operations, and in the financial operations world, then our Business Operations team within JP Morgan Chase may have a great opportunity for you. This role supports Global Corporate Banking by driving efforts to understand, challenge, and continuously improve risk and control design and execution and as a member of our team that has locations across the globe, you will be responsible for key control and operational risk management oversight, identifying areas for control enhancement and process improvement, and act as the single point of contact for all functional control partners. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As a Business Operations Manager- Global Corporate Banking in the Commercial and Investment Bank, you will own key risk and control topics impacting the business including strategic vision, process, governance, training, and guidance which will be achieved through fostering a proactive risk and control culture, which identifies opportunities to initiate new control capabilities or enhance existing control programs. Examples of control programs which this role may oversee include Personal Account Dealing, Conflicts, and Anti-Trust and you directly to the Head of Control Programs for Global Corporate Banking (GCB) and partners extensively across the Business Operations team, functional control partners, front office teams, and cross-line of business peers. As the first line of defense for GCB, Business Operations prevents, detects and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.

Job responsibilities

Independently drive work, manage fast-paced projects, and creatively and pragmatically solve problems Lead and engage stakeholders across the business in key projects and initiatives, within GCB and across control functions Facilitate interaction and strong connectivity across the GCB Business Operations team, sub-lines of businesses and functional partners, and centralized governance teams Build and maintain relationships with banking teams, credit teams, and key partners across the business and supporting functions (e.g., Legal Finance, Compliance, Risk) and geographies Perform data analysis to support and drive key initiatives and projects as assigned Prepare and deliver presentation materials to be shared with senior management and other relevant stakeholders Identify and partner with others to develop operational processes, implement control points and build procedures for emerging areas, and identify opportunities to improve existing frameworks. Be positioned to support audit and regulatory inquiries Identify, assess, advise, and drive strategic solutions through end-to-end project management to create a better business with increased efficiency and more resilient operating environment Lead top-down risk analysis, real time control issue detection, escalation, root cause analysis, and remediation; including governing document analysis against existing control framework Educate the business around emerging risks, requirements, and processes through developing trainings and crafting internal communications

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent of minimum 4 years of experience with background in program, project or control-oriented role (Audit, Risk Management, Compliance, Strategy, Business Management, Consulting or other like-experience) Ability to work independently across various levels in the organization and influence and drive change Ability to think critically, develop structure, and solve problems in a pragmatic and balanced way with a solution-oriented mindset Organized and able to balance and prioritize multiple deliverables with a strong desire to drive execution and positive, collaborative attitude with an ability to inspire others on the team Delivers messages effectively through oral and written communication (including PowerPoint presentations) Motivated and able to adapt in a fast-paced, dynamic environment; acute attention to detail required Analytical skills to assess quantitative and qualitative data, identify operational risk, and draw salient conclusions 

Preferred qualifications, capabilities, and skills

Passion for learning new operating models, technologies, and industry trends Excellent oral and written communication skills Proven track record of control/program expertise Desire to drive process improvement Excels in using Microsoft suite, PitchPro+ , and able to quickly learn various other tools/platforms Knowledge of the financial industry, Global Corporate Banking sub-Line of Business, Functional areas, and/or Product is a plus