Effective time management, strong communication skills, and attention to detail will make you a great fit for a role as a Business Operations Specialist within the Specialized Processing Services team of Commercial Real Estate!

As a Business Ops Specialist in the Specialized Processing Services team of Commercial Real Estate you will be responsible for conducting the final review of cancelled, denied and funded loans for many lines of businesses. You will be responsible for generating and reviewing reports on a daily, monthly, and quarterly basis to ensure all errors have been identified and remediated to ensure we remain in compliance with regulatory and HMDA reporting needs. As a member on the team, you works closely and communicates with other partners such as our offshore team in Bangalore, Governance team, Commercial Real Estate Control Management team, Processing team, Credit team, Sales teams, and external vendors. In addition, you will ensure all data correction tickets have been completed, process monthly vendor invoices and third party invoices, mailing Adverse Action letters, creating cancellation and denied tickets, and manage the Cancel/Denied and Invoicing general mailboxes daily. 

The Home Mortgage Disclosure Act (HMDA) requires lenders such as JPMorgan Chase to compile and disclose data about mortgage loans and loan applications for the purpose of home purchase or home improvement and certain dwelling secured refinances, which includes multifamily residential dwellings for many lines of businesses such as Commercial Term Lending, Off Balance Sheet, Community Development Banking, and Real Estate Banking.

Job Responsibilities

Provides great communication and guidance to all partners Accounts for the delivery of business reporting in line with service level expectations and timeliness  Supports manager, team, internal and external partners Tracks internal processes such as WAS data corrections, LAR edits, mailed letters, verbal denials, etc. Monitors and sends follow up requests proactively for reporting and invoices to be paid in a timely manner Implements and adheres to updated policies, procedures, and processes to reduce risk overall

Required qualifications, capabilities, and skills 

Excellent communication skills both written and verbal Good PC skills including Microsoft office products (Excel, Word, PowerPoint) Strong client focus and ability to partner with various internal groups and client coverage Independent, self-motivated with an ability to adapt and be flexible in a team environment High school degree, GED Detail-oriented, organized, proactive, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements Ability to work under pressure and act with urgency, attentiveness to detail, effective time management skills