Job Title: Business Operations SpecialistJob Description As a Business Operations Specialist, you will process orders, enter quotations, and respond to customer inquiries by email and phone in a professional and courteous manner. You will follow up on orders to ensure customers are kept informed and that orders are shipped in a timely manner. Additionally, you will work with forwarders and the Shipping Team to coordinate export shipments. Responsibilities + Process, review, and confirm orders within 24 hours, adhering to Departmental KPI for accuracy. + Review open orders for yourself and team members in their absence, reporting status to Customer Service Management and informing customers of any date changes. + Follow established policies and procedures. + Enter customer quotations. + Respond to customer, sales, and internal inquiries and requests by email or phone within Departmental KPIs for quality and responsiveness. + Coordinate new account set-ups and payment terms with the Accounts Receivable Department, maintaining addresses, notes, contacts, and customer preferences as needed. + Write up debits, credits, and complaints within Departmental KPIs for responsiveness. + Assist the entire team whenever required. + Refer inquiries, requests, or problems outside the scope of the Customer Service Representative to the appropriate Sales Representative, Department, or Manager for prompt resolution and total customer satisfaction. + Recruit customers to utilize our online order portal. + Handle miscellaneous projects as assigned by the Director or Team Lead. + Periodically touch base with customers to see if they need quotations or orders. Essential Skills + A minimum of 2 years of customer service experience in the manufacturing industry. + Experience with ERP systems. + Proficiency in Microsoft products: Excel, Word, and Outlook. + Strong communication skills, both written and oral. + Detail-oriented and accurate. + Ability to work well in a team environment. Additional Skills & Qualifications + A college degree is preferred but not mandatory. + Spanish-speaking is a plus but not mandatory. Work Environment This role is primarily office-based with the rest of the team. A hybrid schedule can be accommodated if desired. The work environment supports a collaborative team setting, utilizing modern office technologies and ERP systems. Pay and Benefits The pay range for this position is $49000.00 - $50000.00/yr. Eligible after 30 Days.Basic (New Plan) Value (Plan A) Premier (Plan B)In-network office visit, walk-in clinicsand virtual visits.$25 $25 $25In-network urgent care facilities $40 $40 $40Other treatments and services Coinsurancepayments25% 20% 10%Deductibles $1,300/Single;$3,250/Family$550/Single;$1,375/Family$450/Single;$1,125 FamilyHigher costs/deductibles apply if you use non-network providers. Quest & LabCorp lab-work $0.Spouse and child(ren) up to age 26 are eligible. Retiree Health available after 5 years of service and55 years of age. Workplace Type This is a hybrid position in Cleveland,OH. Application Deadline This position is anticipated to close on Feb 11, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.