**Overview** The Business Partner is an integral part of the healthcare team who is accountable for creating partnerships to deliver exceptional care by involving volunteers meaningfully and delivering valuable outcomes. The Business Partner onboards and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department. This position is a fully onsite, full-time, 8am-430pm position at our UMMC Mayo Building in Minneapolis. **Responsibilities Job Description** **Onboards New Volunteers** + Provides efficient and exceptional customer service to all volunteer applicants through the application process. + Identifies barriers in onboarding process and escalates for continuous improvement. + Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles + Creates strong partnerships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.) **Ensures Records Meet Goals/Compliance Standards**   + Ensure the required volunteer documentation is in place and current. + Implements and maintains competency assessment according to Joint Commission standards.  + Manages and maintains annual required learning documents according to hospital guidelines.   **Focuses on Customer Experience**   + Understands the importance of Customer Experience Service Standards, Safety Always and guides volunteers to exhibit excellent in these areas. + Provides ongoing informal and formal recognition of the volunteers. + Develops and maintains standard work.  **Qualifications** **Required Qualifications** **Education** + Bachelor’s Degree in Human Services, Management, Education, or related field **Experience** + 1-3 years of experience in a complex work environment + Exceptional Customer Experience skills + Demonstrated ability to work effectively in a customer-facing complex environment + Change management, process improvement and team building **Preferred** **Qualifications** **Experience** + Experience in a healthcare experience + Database management (Volgistics) + Computer skills – Advanced knowledge of Excel software programs including pivot tables and writing formulas and Microsoft Office + Business writing skills + SharePoint + LEAN setting **License/Certification/Registration** + CAVS, CVS **EEO Statement** EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract **Compensation Disclaimer** An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.