About the teamZillow's Business Strategy and Operations team plays a pivotal role in connecting our strategy to execution and ensuring progress on our highest strategic priorities and long-term growth objectives. As a Business Performance Analyst, you will play a highly visible role in building out scalable operations to understand Zillow's business performance, identify improvement opportunities, and ensure we're on track to achieve our growth goals.

About the role

The Agent Software and Advertising (ASA) organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our innovative products and services enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.

The Business Performance team plays a crucial role in driving our success. We embody Zillow's core values and adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group shaping the future of real estate technology and making a significant impact in the market.

Key Responsibilities

Develop and establish repeatable operations to effectively understand and report business performance

Set up end-to-end processes and operating models to understand business performance trends, identify actionable insights & opportunities, and steer decision-making

Lead the preparation of business performance reviews for key executive forums, including Monthly Business Reviews, Forecasting and Annual Planning 

Conduct in-depth analysis of business performance data across various domains including financial metrics, sales & revenue, marketing & demand generation, products, services, and external market

Identify meaningful trends and performance drivers to generate strategic insights for business impact

Identify, define, and monitor critical KPIs and metrics to measure progress on key strategic priorities and growth objectives

Collaborate with cross-functional teams to understand performance drivers, identify insights, and align on opportunities to improve business performance and drive growth

Present recommendations for improving business performance and achieving long-term goals to senior executives

Support strategic initiatives on business performance analysis to address specific business questions or challenges

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $98,600.00 - $157,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

The ideal candidate will have:

Proven success in leading analysis of business performance or financial data

Experience presenting business insights to senior executives to influence strategic decision-making

Prior experience in business operations, revenue operations, strategic finance, product operations, strategy consulting, or corporate strategy at a technology company

Strong analytical skills with proficiency in generating actionable insights from complex data

Ability to clearly communicate recommendations to senior executives

Confidence, resourcefulness, adaptability, and flexibility needed to engage diverse stakeholders

Comfort with ambiguity and operating in a fast-paced environment with evolving priorities

Required Qualifications

4+ years of experience in business operations, revenue operations, strategic finance, product operations, strategy consulting, or corporate strategy in a technology company

Additional 2+ years of demonstrated success in business data analysis and presenting insights to senior executives

Advanced proficiency in data analysis tools (e.g., Excel, SQL) and experience with business intelligence platforms (e.g., Tableau, Power BI)

Excellent analytical and problem-solving skills with the ability to synthesize complex data into clear insights

Strong communication skills, capable of presenting complex strategies and insights to teams at all levels

Preferred Qualifications

Master's degree in a related field

Experience in a fast-paced technology or real estate company

Knowledge of the real estate or technology industry

2+ years of business consulting experience

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.