Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Business Process Analyst, Aviation Operations
In this role, you will engage with supply chain and engineering teams in streamlining operations by identifying and addressing key challenges.
You will leverage your strong analytical and problem-solving skills to gain a deep understanding of current operational landscape and business model, process deep dives to understand technology landscape, key metrics, data flow, tools, and pain points.
You will be responsible for coordinating with different teams to drive solutions for key customer issues.
You will design detailed solutions and recommend the next steps for implementation and change management.
Responsibilities
• Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution of contracted services.
• Identify quick wins and propose recommendations for the prioritized opportunities.
• Support the business on simplification transformation projects.
• Support the business in new process set-up system implementations.
• Support cross functional teams for any data anomaly driven by application.
• In charge of establishing metric support and reporting utilizing digital tools, dashboards, and various communication resources
• Manage reporting weekly monthly status reports of KPIs.
• Provide weekly summary of facts/observations/progress of project.
• Should be able to drive customer interaction and work independently.
• Successfully manage the relationship with the client and all stakeholders.
• Support mapping and design of processes flows across functions and key users as necessary to support objectives.
• Understand and evaluate business processes, enabling the successful translation of business needs into data requirements.
• Promote Lean mindset as it pertains to the team’s operational effectiveness and opportunities to continuously improve the master process across the business
• Drive business process change (simplification) by influencing cross functional departments
• Lead with a hands-on approach – drive accountability to continuously improve enterprise standards, and grow the team's capability set from both depth and breadth perspective
• Effectively communicate and manage escalations to senior leadership.
Qualifications we seek in you Minimum Qualifications / Skills
• Bachelor’s degree in engineering/business from an accredited university or college
• At least relevant years of experience in Aviation / Engineering / Finance / Business Analytics positions
• Strong quantitative and analytical skills
• Demonstrated use of project management skills and metrics to achieve program goals.
• Demonstrated data analysis skills and root cause analysis.
• Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills.
Preferred Qualifications/ Skills
• Strong Business Acumen, Analytical capability, and data modeling
• Demonstrated ability to lead, mentor and influence customers and peers.
• Demonstrated capability to multitask in a fast-paced environment.
• Experience with Lean and Six Sigma / Process Improvement activities.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.