Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Business Process Analysis

Job Qualifications:

Skills:

Business Process Analysis, Change Management, IT Configuration Management, IT Service Level Management, Process Improvements

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

GECOS Business Process Analyst

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

GDIT has an opening for a Business Process Analyst supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses the ITIL framework as the basis for delivering quality-measured IT services to the ARNG.

HOW A BUSINESS PROCESS ANALYST WILL MAKE AN IMPACT:

Develop, implement, maintain, and measure new ITIL 4 focused organizational processes as needed to meet emerging business requirements. Including defining stakeholder roles, responsibilities, RASCI matrices, process documentation, and other relevant artifacts as required.Facilitating requirements gathering meetings and working with system stakeholders to define and document user requirements. Disseminate communications of new processes and process updates to stakeholders and customer.Performs detailed analysis of existing processes for improvements and quality. Provide findings with recommendations for improvements to leadership stakeholders.Builds process flows with performance baselines to recommend measurable options for maximizing process efficiency.Evaluate new project ideas, ensuring all potential projects are properly assessed, categorized, and planned before moving further into the project lifecycle.Server as a backup to current process owners as needed to meet customer requirements.

WHAT YOU’LL NEED TO SUCCEED:

Education/Equivalent Training Required:

Bachelor’s degree in information technology or a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.

Years of relevant experience:

5+ years of overall experience in IT Service Management and delivery with a focus on ITIL process creation, implementation, metrics, and process improvement. 

Skills/Additional Requirements:

Strong working knowledge of ITIL 4 Practices including Incident Management, Change Enablement, Service Level Management, Asset Management, Configuration Management.Strong problem-solving, analytical, and decision-making skills, with the ability to understand organizational requirements, resolve challenges, and develop innovative process improvements.Reliable and punctual, consistently following instructions, responding to management, and seeking feedback for continuous improvement.Proven customer service experience, with the ability to effectively engage senior military and government leadership.Ability to work and effectively communicate enterprise-wide through group management, peers, and outside vendors.Ability to clearly present ideas through briefings, meetings, and interactions with leadership across various skill sets.Excellent communication and documentation skills.Strong organizational abilities and a collaborative mindset, with experience leading project teams.Quick to assimilate new information and motivated to self-study emerging requirements.Stay current with industry concepts, practices, and procedures.Capable of working effectively under time constraints and adapting to evolving requirements and new projects.Maintain and pursue relevant certifications.Perform additional duties as needed or requested.Preferred –ITIL 4 FoundationsITIL 4 Intermediate CertificationCompTIA Sec+ CE

Certification Requirements:

Must obtain ITIL 4 Foundations Certification within 180 days of starting.

Clearance Requirements:

Must have a minimum of an active Secret clearance at time of interview and candidate must maintain active clearance.

Work Location:

Fairview Park, Falls Church, VA, and the Temple Army National Guard Readiness Center (TARC), Arlington, VA. Three (3) days onsite with up to two (2) days telework. Onboarding/transition in period requires on-site support up to 90 days. GECOS work schedules are subject to change on direction by mission requirements from GDIT or USG leadership. 

Travel:

Less than 10%.

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.