Position Information Posting Title Business Process Consultant Senior (Quality) - For Austin Energy Employees Only Job Requisition Number AE503923 Position Number 109343 Job Type Full-Time Division Name Customer Account Management Minimum Qualifications Education and/or Equivalent Experience: + Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None. Notes to Applicants The purpose of this position is to lead process improvements related to City of Austin Utilities application enhancements for Oracle Customer Care and Billing (CC&B), Digital Self Service ( DSS ), and Oracle Field Services ( OFS ), as well as providing reporting services. The role also supervises Business Process Consultant ( BPC ), Business Process Specialists ( BPS ), and ITAA Sr positions. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. + Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. + The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. + Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. + Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: + Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. + This position requires a criminal background investigation. Work Schedule: + Work hours may include after hours, holidays, and weekends. + Shifts may change according to departmental needs. + Employee may be required to work additional hours outside of regular work schedule. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $37.63 – $47.98 Hours Business Hours Monday-Friday, 40 hours Job Close Date 12/23/2024 Type of Posting Departmental Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd. Preferred Qualifications Preferred Experience: + Experience working with complex billing, bookkeeping, or accounting business computer systems, such as an enterprise application for accounting or billing. + Ability to work on and lead a team of diverse people and differing work styles. + Experience with applying data analytics to identify, create and implement programs to improve the customer experience, drive customer self service, and ensure equity of program offerings. + Experience with process improvement, change management, and employee development. + Experience with financial and technical system implementations and integrations + Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. + Leads multiple, cross-functional, large projects, initiatives and teams. + Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. + Advises Executive Management team in defining and identifying key measures and performance targets. + Facilitates the development of stakeholder analysis and communication plans for process improvement teams. + Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. + Identifies, collects, and researches to complete data analysis. + Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. + Accountable for achievement of goals of the division. + Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. + Develops solutions to critical business issues and presents alternatives to executive management. + Communicates project status to sponsors, stakeholders, and the rest of the department. + Responsible for creating/revising models and methodologies which support consulting services. + Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: + Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Knowledge of business strategies, objectives, planning, development and management processes and process improvement. + Knowledge of performance measures. + Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. + Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. + Knowledge of leadership methodologies and supervisory responsibilities. + Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. + Skill in providing internal consulting services. + Skill in project management methods. + Skill in handling conflict resolution to changes of current processes. + Skill in negotiation of projects and program initiatives. + Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations. + Ability to look at situations systematically. + Ability to work independently and with teams. + Ability to understand, interpret and apply detailed and complex information. + Ability to manage implementation of recommendations. + Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). + * The minimum qualifications for the Business Process Consultant Senior position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications? + Yes + No + * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) + * Are you a current Austin Energy employee? + Yes + No + * Describe your experience working with complex billing, bookkeeping, or accounting business computer systems, such as an enterprise application for accounting or billing. (Open Ended Question) + * Describe your experience applying data analytics to identify and implement programs to improve the customer experience and increase customer self-service. (Open Ended Question) + * Do you have the ability to travel to multiple sites as part of the regular job duties? + Yes + No + * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? + Yes + No + * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. + I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents Contact City of Austin Employment Services Office: 512-978-JOBS (5627) Privacy Notice (https://www.austintexas.gov/page/privacy-policy)