**Job Family** **:** Management Consulting **Travel Required** **:** Up to 50% **Clearance Required** **:** None **What You Will Do** **:** The Process Improvement Manager will be responsible for helping to plan and implement various efforts related to business process mapping, improvement strategy and implementation, data analysis, and associated change and communication elements. The consultant will collaborate closely with the client to execute activities such as stakeholder interviews, program evaluations, gap analysis, effectiveness assessments, data collection and analysis, research, and report drafting. The individual will coordinate with a diverse groups of client stakeholders to facilitate project progress, and help design, plan, and execute deliverables that promote stakeholder buy-in and ensure successful adoption of project goals. This individual will serve as a key point of contact for the client to gather input and coordinate with other team members to ensure project activities are appropriately meeting both internal team member and external client expectations. + Develop business process improvement recommendations and best practices, and translate these ideas into high-level graphics and documents to be briefed to key government stakeholders + Conduct operational effectiveness assessments and communicate results and recommendations to key government stakeholders + Conduct data gathering and analysis, including gap analysis and interviews + Work with government client to understand their workforce and recommend the skills workers need to advance within the organization and how to provide appropriate professional development opportunities + Hold regular meetings with client to gather information regarding existing business processes, staffing, and program objectives + Collaborate with team to create deliverables that clearly synthesize information into recommendations for improving client’s human capital practices + Present recommendations to clients in meetings and facilitate discussions on those items + Develop and implement change management and communications strategies for client **What You Will Need** **:** + Minimum of FIVE (5) years of relevant experience within business process re-engineering: + Experience in business process review and gap analysis experience for federal, state and local entities that process eligibility determination, and supports the issuance of benefit services and/or payments. + Experience leading BPR services + Minimum one (1) year of experience utilizing Business Process Model and Notation (BPMN) 2.0 methodology + Completed bachelor’s degree from a accredited University **What Would Be Nice To Have** **:** + One (1) project working with the California Department + One (1) project associated with unemployment insurance and/or disability insurance benefit programs + One (1) year of experience performing government policy impact analysis + Possession of a master’s degree Current certification as a Certified Business Analyst through International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI) + Business process review and gap analysis experience for federal, state and local entities that process eligibility determination, and supports the issuance of benefit services and/or payments. + leading BPR services with a minimum project value of $4,000,000 + Lean Six Sigma Black Belt _Preference will be given to candidates who reside within a reasonable number of miles of a GH office_ The annual salary range for this position is $109,100.00-$163,700.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. **What We Offer** **:** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: + Medical, Rx, Dental & Vision Insurance + Personal and Family Sick Time & Company Paid Holidays + Position may be eligible for a discretionary variable incentive bonus + Parental Leave and Adoption Assistance + 401(k) Retirement Plan + Basic Life & Supplemental Life + Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts + Short-Term & Long-Term Disability + Student Loan PayDown + Tuition Reimbursement, Personal Development & Learning Opportunities + Skills Development & Certifications + Employee Referral Program + Corporate Sponsored Events & Community Outreach + Emergency Back-Up Childcare Program + Mobility Stipend **About Guidehouse** Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. _Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._