Business Process Specialist

 

Position Profile:

The Business Process Specialist serves as the pursuit lead for Ricoh software and services engagements across the portfolio. Identifies solutions to be delivered with design support for integrations and client-specific configurations. Identifies opportunities to cross and up-sell. 

Job Duties and Responsibilities:

Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage to maintain their continued support of the Ricoh engagement. Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem. Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives. Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

 

Qualifications (Education, Experience, and Certifications)

Four-year college degree preferred, or equivalent experience in a related field. 7+ years of demonstrated success selling workflow, workflow integration and outsourcing deals.  Proven ability to develop and present business cases including financials and value proposition.  Experience with developing and maintaining effective internal and external business relationships with clients and partners.

 

Knowledge, Skills, and Abilities

Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes. Strong interpersonal, time management and organizational skills. Must possess strong verbal and written communication skills in combination with the ability to present to C-level customers. Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions.  Demonstrated experience as an avid team player that can adapt to changing roles. Goal-orientated, motivated, and committed to ongoing self-development and development 

 

Working Conditions, Mental and Physical

Typically, an office environment with adequate lighting and ventilation, and a normal range of   temperature and noise level.  Work assignments are diversified.  Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information. Minimal physical effort required.  Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs.  (e.g., papers, books, files and small parts, etc.). Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.