Business Process Specialist
City of Austin
Position Information Position Information Posting Title Business Process Specialist Job Requisition Number COA093240 Position Number 119364 Job Type Full-Time Division Name Operations Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years.
Licenses or Certifications: None Notes to Applicants Position Overview:
Austin-Travis County Emergency Medical Services is seeking a highly organized and detail-oriented Business Process Specialist to join our team. This position will report directly to the Assistant Director of Administration and Finance and will play a critical role in ensuring the smooth operation of a diverse set of administrative functions. The successful candidate will manage and track council requests, coordinate updates to city council agendas, oversee long-range project tracking, assist Finance division, and provide both project and general administrative support to department leadership.
As a Business Process Specialist, you will be at the heart of critical city operations, supporting leadership and ensuring the success of key initiatives.
About EMS:
The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.
Why work for the City of Austin?
The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many!
Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered.
EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
VETERANS:
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214.
Are you already a COA employee?
Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.
ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
LANGUAGE:
Must have the ability to read, write, and fluently speak English. Pay Range $29.23 – $36.54
Hours 8:00 a.m. – 5:00 p.m. Flexible
Job Close Date 03/10/2025 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 15 Waller Preferred Qualifications Preferred Experience: Proficiency in Microsoft Office Suite specifically Excel, Word, Outlook, and SharePoint. Experience working independently as well as collaboratively in a team environment. Experience with financial and business intelligence programs (i.e., the City’s AIMS, e-Capris e-Combs and MicroStrategy or DXR) or similar programs. Experience with travel policy and procedures. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.2. Develops and maintains databases to support data analysis and research findings for business projects.3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.4. Write reports that summarize findings, data collection techniques, implementation options, etc.5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Responsibilities- Supervision and/or Leadership Exercised:None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business strategies, objectives, planning, development and management processes and process improvement Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes Knowledge of performance measures, quality improvement programs and project management methods Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic Skill in using computers and related software applications Skill in data analysis and problem solving Ability to quickly recognize and analyze irregular data and situations Ability to work independently and with teams
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Licenses or Certifications: None Notes to Applicants Position Overview:
Austin-Travis County Emergency Medical Services is seeking a highly organized and detail-oriented Business Process Specialist to join our team. This position will report directly to the Assistant Director of Administration and Finance and will play a critical role in ensuring the smooth operation of a diverse set of administrative functions. The successful candidate will manage and track council requests, coordinate updates to city council agendas, oversee long-range project tracking, assist Finance division, and provide both project and general administrative support to department leadership.
As a Business Process Specialist, you will be at the heart of critical city operations, supporting leadership and ensuring the success of key initiatives.
About EMS:
The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.
Why work for the City of Austin?
The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many!
Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered.
EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
VETERANS:
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214.
Are you already a COA employee?
Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.
ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
LANGUAGE:
Must have the ability to read, write, and fluently speak English. Pay Range $29.23 – $36.54
Hours 8:00 a.m. – 5:00 p.m. Flexible
Job Close Date 03/10/2025 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 15 Waller Preferred Qualifications Preferred Experience: Proficiency in Microsoft Office Suite specifically Excel, Word, Outlook, and SharePoint. Experience working independently as well as collaboratively in a team environment. Experience with financial and business intelligence programs (i.e., the City’s AIMS, e-Capris e-Combs and MicroStrategy or DXR) or similar programs. Experience with travel policy and procedures. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.2. Develops and maintains databases to support data analysis and research findings for business projects.3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.4. Write reports that summarize findings, data collection techniques, implementation options, etc.5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Responsibilities- Supervision and/or Leadership Exercised:None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business strategies, objectives, planning, development and management processes and process improvement Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes Knowledge of performance measures, quality improvement programs and project management methods Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic Skill in using computers and related software applications Skill in data analysis and problem solving Ability to quickly recognize and analyze irregular data and situations Ability to work independently and with teams
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Specialist position is graduation from an accredited four-year college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Which of the following best describes your proficiency in Microsoft Office Suite, specifically with Word, Excel, PowerPoint, and Outlook. No experience Basic: Can create/edit simple documents, spreadsheets, presentations, and emails Intermediate: Can create/edit a variety of documents, spreadsheets, presentations, and emails; integrate features such as color, font style and size of text, margins; filter/sort data fields; use design features, graphics; create calendar events and Quick Advanced: Can create/edit complex documents, spreadsheets, presentations, and emails; integrate features such as auto-populating and macro fields, data/mail merge; formulas for tables, charts, data trends; imbed videos and graphics; encrypt, delay deliver * Describe your experience in SharePoint administration.(Open Ended Question)
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