Business Relationship Manager Print (https://www.governmentjobs.com/careers/sanantoniotx/jobs/newprint/4789744) Apply  Business Relationship Manager Salary $85,896.20 - $128,844.30 Annually Location 78207, TX Job Type 4A Full-Time Job Number 2025-00603 Department ITSD Opening Date 01/14/2025 Closing Date 1/28/2025 11:59 PM Central Grant Funded No FLSA Status Exempt + Description + Benefits + Questions Job Summary Under general direction, is responsible for working with business senior management and corporate staff executives to align technology solutions with business strategies. Demonstrates breadth and in-depth knowledge of a business area to identify and communicate how IT solutions can add value. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. Work Location 515 S. Frio, San Antonio, Texas 78207 Work Hours 8:00 a.m. - 5:00 p.m., Monday - Friday Essential Job Functions + IT Business Management: Leads matrixed staff within assigned area and conducts training as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. + Supports department-wide IT strategic and operational planning activities. + Business Process Improvement: Builds business councils, develops governance agreements between clients and developers, and facilitates planning processes. Participates in short- and long-term planning sessions with clients to improve business processes and to prioritize investments in process, people, services, and infrastructure. + Identifies enterprise opportunities that align with corporate strategy and performance. + Business Liaison: Establishes liaison relationships with business partners in order to provide technical solutions to meet user needs. + Influences strategic initiatives. + Business Requirements Identification and Prioritization: Assesses client needs to determine alignment of business needs and the impact on business processes to establish strategic priorities. Advises client(s) on options, risks and cost vs. benefits. Manages the process of identifying and communicating high-level business requirements for the identification, design and implementation of business solutions. Assists in the resolution of problems reported to IT by client as needed. Works with technical resources and shares business expertise to help in solution generation. + Feasibility Study Analysis: Reviews and confirms financial and risk management information in business cases. Presents business cases to the client. + Test Case Development: Recommends improvements to design and develop approaches based on test and implementation results across projects. + Staff Resource Optimization: Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities. + SLA Development: Coordinated the development of Service Level Agreements (SLA) or select vendors for clients in accordance with IT standards and specifications as required. + Problem Resolution: Assists in the development of metrics within both IT and business organizations. Conducts analysis of metrics to ensure customer satisfaction. + Evaluation and Budget: Recommends alternative corporate products, solutions and strategies based upon best practice research. Advises clients on buy vs. build decisions. Develops a rolling year plan and budget for IT needs of the client, and monitors and reports on plan vs. actual for IT expenditures. + Project Status Reporting: Promotes an understanding of IT roles, processes and activities to department leadership. Supports and participates in the formal reporting of project status. Recaps quarterly IT performance. Manages customers' expectations. + Performs related duties and fulfills responsibilities as required. Job Requirements + Bachelor's degree from an accredited college or university. + Five (5) years of relevant technical and business work experience. + Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Preferred Qualifications + Strategic Thinker: ability to map joint organizational vision and long-term thinking, imagination, and idea generation. + Energy, focus, assertiveness, and diplomacy: knowing when to push an agenda and went to let a situation develop, rest, or advance. + Excellent Interpersonal skills, verbal and written communication skills, and proven ability to adapt messaging to all levels of the organization. + Highly skilled and experienced in negotiating conflict and problem solving to achieve win-win outcomes at executive levels. + Exceptional ability to lead change using positive and collaborative methods. + Ability to set expectations with business partners and effectively leverage for a positive business partner experience. + Ability to influence and break down silos within an organization as well as across organizations. + Understand and integrate business strategies and trends in technology to deliver value. Applicant Information: + If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. + Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. + Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. + Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Knowledge, Skills, and Abilities + Knowledge of City procurement processes, rules and procedures related to system and service procurement. + Knowledge of business process analysis automated tools for ex: MS Visio, HTML, SQL and database design. + Knowledge of Internet and client/server architectures + Knowledge of Windows based environment, particularly Microsoft Excel, Access, and Word. + Knowledge of technical design specifications. + Knowledge of development of functional specifications and system design specification for client engagements. + Knowledge of project management principles, practices, techniques, and methodologies. + Skill in data collection, analytics, problem solving, statistics and reporting. + Skill in creation of use cases and test plans. + Ability to operate a computer keyboard and other basic office equipment. + Ability to self identify projects and create meaningful reports while working independently. + Ability to organize and troubleshoot efficiently and effectively. + Ability to establish and maintain effective working relationships withCi ty staff and the general public. + Ability to lead testing efforts. + Ability to identify, track, report status and resolution in a timely manner of all issues discovered during the testing efforts. + Ability to work with client personnel to identify required changes and ensure the change management processes are followed. + Ability to assess and analyze project risks and exposures; identify options and alternatives, make decisions, and implement corrective actions. + Ability to influence other employees to work together to support the mission and goals of the City of San Antonio. + Ability to establish and maintain effective working relationships with City staff and the general public. + Ability to propose solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. + Ability to communicate clearly and effectively. Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee\_information/benefits/index.asp Note: + Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. + Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link. Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.