Job Description We are seeking a highly skilled and experienced Business Relationship Manager to join our team. This senior role requires a unique blend of program, project, and delivery management expertise, with a strong focus on helpdesk and call center leadership. The ideal candidate will be adept at managing multiple teams with ticket queues, bringing order to chaos, and ensuring smooth operations. Key Responsibilities: Lead and manage six teams with ticket queues, providing guidance and direction to ensure efficient operations. Act as the primary point of contact for stakeholders, addressing their needs and concerns with professionalism and empathy. Develop and document processes to streamline operations and improve efficiency. Utilize strong project management skills to prioritize tasks, organize teams, and maintain transparency. Analyze data, identify trends, and present findings to stakeholders in a clear and concise manner. Foster a positive and respectful working environment, earning the trust and respect of business partners. Navigate challenging situations and difficult stakeholders with resilience and composure. Leverage tools such as Service Now and Jira to enhance team productivity and organization. Additional Information: This is a senior role with no direct reports. The position requires a hands-on approach and a willingness to get involved in the details. The successful candidate will have a history of using tools to organize teams and communicate effectively. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Proven experience in program, project, and delivery management. Strong background in helpdesk and call center leadership. Exceptional communication skills, both written and verbal. Ability to thrive in a fast-paced, high-pressure environment. Proficiency in Service Now; familiarity with Jira is a plus. Excellent organizational and prioritization skills. Ability to work independently and as part of a team. Strong analytical skills with the ability to tell a compelling story using data. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.