Business Relationship Officer III - Platinum Banking Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. Brief Overview Our Relationship Officer position is a sales and relationship management position with primary responsibilities of attracting, serving and expanding new and existing affluent and high-net worth customers. Lead and drive the strategy for an assigned/self-originated portfolio over 100MM in total deposit relationship balances. ROs initially introduces the client to the First Bank platform and subsequently services and deepens relationship by offering and marketing a wide array of financial services including banking, cash management and credit products according to client needs. Responsible for all control aspects for the customer: KYC, AML, Alerts, profile update. Protects the bank and the client by complying with relevant policies, procedures, legal and regulatory framework. What You’ll Need To Succeed: · Develop and execute sales plan to meet business goals. · Promote and market bank’s products, including commercial credit, deposits and transactional services. · Achieve sales targets as communicated in the Relationship Officer scorecard. · Identify and facilitate referrals to other lines of business, including mortgage, insurance, investments, auto and retail banking. · Builds business and deepens relationships through the execution of an effective sales process. · Creates and organizes a sales plan and methodology designed to acquire new target clients – Generates leads and grows the business through active calling new potential customers. · Assures focus on growth for their own means, whether acquisition or deepening, to achieve business annual growth goals. · Solicits clients actively via telephone, mail, referrals, etc. · Negotiates transactions ensuring Firstbank’s profitability standards. · Sponsors client/prospect events to expand their awareness or knowledge. · Interfaces with other business groups on sales lead opportunities. · Day-by-day coordination of the members of his/her team, assigning service and support roles. · Maintain access to and credibility with clients as a trusted banking advisor. Handle inquiries and resolve problems whenever contacted by client. · May be responsible for overseeing other team members · Complies with BSA/AML/KYC and regulatory policies to ensure the safety and security of bank and customer assets. · Responsible for the compliance and control side of his client relationships – customer ownership. · Extreme sense of urgency and reliability in dealing with customer requests or affairs. · Participates in staff meetings and individual coaching sessions, as needed. · Substitute fellow ROs during their absences. · Assists the business head in special projects as needed. · The degree of judgment is related to identification and definition of new problems of moderate complexity and creation and implementation of policies, strategies and working methods of general application, following specific operations procedures and guidelines. Also uses independent judgment in the application of policies and procedures to administrate moderate to complex situations related to staff relations in conjunction with other areas. · The impact of errors of this position could affect activities related with the position and other departments’ main activities and activities with impact to key external customers. Also could affect the confidence and reputation with customers and regulators. Skills We Are Looking For · Selling and Marketing Skills · Customer Service · Communication and interpersonal relations · Knowledge of financial statements · Negotiation · Planning and organization · Integration with peer departments · Proactively anticipates problems and identifies solutions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, stand, walk, and drive a motor vehicle and performed market place visits and activities. Applicant must have a valid driver’s license and own a motor vehicle in good working condition as the position requires significant amount of car travel and client visits. Customary office environment together with outside sales environment. The employee is required to stand, walk and perform marketplace visits and activities. The employee is required to drive to customers’ place of business. Employee must be available for clients outside of regular business hours including weekends. Minimum Requirements You’ll Need: · Bachelor’s degree · A minimum of 3 years of sales experience in the banking or securities industry, or 5+ years of relevant sales experience managing complex accounts and sophisticated clients. · Ability to develop commercial business plans in line with the business strategy. Strong financial services sales experience. · Strong teamwork skills, as well as leadership and management skills to properly assign team’s roles and responsibilities. · Good knowledge of banking and securities products preferred. · Comprehensive knowledge of the economic trends, market conditions or events and their potential effect on customer’s finances. · Excellent verbal, written and presentation skills, in English and Spanish · Knowledge of banking laws, including Know your customer, Bank Secrecy Act, US Patriot Act, CRA, Truth in Lending, Truth in Savings, among other compliance and control issues. · Superior sales/relationship building skills. Handling of difficult customers. · Computer literate in use of Microsoft Word, Excel, Internet and banking tools. · Available to work extended hours, holidays, weekends and flexible schedules. · Own car in good conditions and valid driver’s license. · Demonstrated ability to produce sales results, both acquisition and relationship growth, with targeted client. · Maintain a current and proficient understanding of progressively complex products and services. · Must be up to date on compliance matters. · Ability to prioritize multiple customer issues. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. FirstBank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.