Business Resiliency is a critical function of Operations within the Consumer and Community Bank (CCB) and helps ensure all employees, customers, and vendors are supported during a business disruption across our global business platform. These disruptions include natural and anthropogenic incidents impacting our business locations, technology infrastructure, vendors, and employees. The Controls Oversight team partners across all pillars within the Resiliency and Delivery Management (RDM) group within CCB Operations to ensure processes are executed according to firmwide and business standards. In addition, the Controls Oversight team will employ solutions to strengthen the Resiliency and Delivery Management program.

As a Business Resiliency Associate in our Resiliency and Delivery Management Controls team, you will have the opportunity to build and manage control and program oversight processes. This role allows you to identify opportunities for process improvement and operational inefficiencies. We value your commitment to utilizing data to promote fit-for-purpose mechanisms for stakeholder review. In this role, you will be a key player in ensuring our business follows all operational procedures and regulatory guidelines. Your responsibilities will include leading control oversight for business groups, developing a strong understanding of RDM policies, and investigating emerging issues. You will also have the chance to manage exam readiness activities and advise on key risks and control measures. This role offers the opportunity to deliver results in a fast-paced and dynamic setting.

Job responsibilities:

Lead control oversight for business groups by guiding key activities and ensuring a robust control environment that meets firmwide and departmental standards. Develop and maintain a strong understanding of RDM policies, procedures, operating models, and the systems and platforms used for control activities. Investigate and analyze emerging issues, conduct root cause analysis, and collaborate with RDM stakeholders to create and implement resolution plans. Efficiently synthesize large volumes of information into clear, concise messages for RDM leaders and key stakeholders. Conduct internal control reviews to document processes and verify the effectiveness of key RDM controls. Report on significant control activities, including audit and exam statuses, action plans, outstanding issues, critical information, and privacy concerns. Manage exam readiness activities to assess the adequacy of business controls and operational practices. Advise on and continuously reassess key risks and control measures to ensure timely identification of significant risks and issues, supporting a dynamic business and regulatory environment. Deliver results under tight deadlines in a fast-paced and dynamic setting. 

Required qualifications, capabilities, and skills:

5 years of experience in Controls, Process Improvement, and/or Risk Demonstrates strong control knowledge and the ability to drive business change. Experienced in process improvement and controls, with effective coordination and communication skills. Skilled in managing strategic initiatives, assessing risks, and recommending control enhancements. Possesses strong analytical and problem-solving abilities, with a proactive approach to driving change. Proficient in data analysis and simplifying reports for executive leadership. Inquisitive and proactive in identifying risks and proposing solutions. Capable of working independently or in teams, consistently meeting deadlines. Excellent interpersonal and communication skills, able to present complex issues clearly to senior management. Proficient in MS Office (Outlook, Word, Excel, PowerPoint) with advanced skills in Excel, SharePoint, and CORE. Strong relationship management skills and ability to collaborate with stakeholders.

 

This role does not offer visa sponsorship.

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.