Essential Duties and Responsibilities:
- Oversee and manage the Statewide Field Operations enrollment services program across various locations.
- Lead the client Program to adhere to contractual, State, and Federal requirements.
- Retrieve, analyze, and interpret data to identify critical business issues, model alternatives, and provide concise recommendations both orally and in written formats.
- Supervise all Field Operations activities, ensuring corporate compliance in presentations, sites, and activity frequency.
- Ensure contract compliance in Field Operations by thoroughly understanding contractual obligations, technical proposals, administrative bulletins, and relevant amendments.
- Maintain full-time equivalent allocations, periodically analyzing them to demonstrate efficiency for contract compliance.
- Act as a resource within the organization and establish effective communications with stakeholders including client Headquarters, field offices, health plans, community groups, subcontractors, and advocacy groups.
- Resolve project issues by coordinating with project staff, clients, host office staff, and community agencies.
- Recruit, supervise, and manage staff to deliver high-quality project services.
- Directly supervise Regional Managers.
- Ensure the routine use of Workforce Management tools for resource scheduling and reporting staffing effectiveness.
- Ensure compliance with ISO standards and collaborate with DHCS and County to reduce default rates.
- Identify and analyze trends to shape the direction of Field Operations and projects.
- Attend client Quarterly Meetings four times per year.
- Maintain effective staff communication and ensure information dissemination to line staff.
- Update Department policies and procedures as necessary and ensure well-documented key processes.
- Monitor department productivity, ensuring counties meet minimum production standards.
Ensure monitoring of all ESRs and sites to achieve minimum contract standards.
- Monitor service quality in the area of responsibility and develop corrective action plans for identified issues through monitoring or audits.
- Meet minimum performance standards, contract requirements, and departmental goals.
- Report issues, problems, and concerns to the Deputy Project Manager and stay updated on project program knowledge, policies, and procedures.
- Ensure consistent application of all pertinent laws and regulations.
- Conduct timely staff reviews and make recommendations for pay raises, bonuses, and awards based on policies and procedures.
- Collaborate with Compliance Specialists to identify problems and recommend corrective action plans.
- Meet established performance criteria standards and fulfill additional duties as assigned by management.
- Direct and oversee a broad functional area through department managers, with control over planning, staffing, budgeting, and implementing methodological changes.
- Work on complex issues requiring in-depth company knowledge, participating in corporate development of methods, techniques, and evaluation criteria.
- Ensure budgets and schedules align with corporate requirements.
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required
- Must live in near Milwaukee, WI- Must be willing to work onsite at our Milwaukee, WI location- Experience with TANF policy and programs, specifically Wisconsin Works/ W2 program and associated systems strongly preferred- Current or recent certification as W2 FEP by WI DCF strongly preferred EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.