Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Services Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cox Automotive In Wilmington, OH is currently seeking a Business Services Specialist I for our Title and Registration department on our Mail Team.

The schedule for this position is 9:00AM-5:30PM, EST. 

Under general supervision, the Business Services Specialist I has in-depth knowledge of a specific function or areas of the vehicle title and registration process. This role performs a variety of office support and technical tasks relating to motor vehicle transactions and tax collection within a fast-paced environment.  Processes motor vehicle titles, registrations, and validates payment amount. Receive tax payments and file documents. Enters and retrieves information on the computer and answer Client inquiries. Prepares registration and titling paperwork, validates and ships registration documents and license plates. The Business Services Specialist I may also be involved in checking, typing, daily cash out, daily shipping, scanning process and any applicable function that supports the registering and titling of motor vehicles. 

  

Essential Functions: 

  

Performs a variety of office support tasks, recording and forwarding messages, answering questions via email,   

The Business Services Specialist I will: 

Examine documents submitted by customers for motor vehicle titles and registrations. 

Review transactions submitted electronically to ensure the transaction is complete and ready for DMV processing. 

Complete paperwork to process title and registration transactions. 

Receive payments, including tax payments, from customers for vehicle registration and titling transactions. 

Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage. 

Support clients by responding to emails from Clients and Client Services. 

Assist with questions about transactions and/or state processing requirements. 

All other duties as assigned. 

The Business Services Specialist I may also: 

Be responsible for a specialized group of accounts. 

Be responsible for a specific process, multiple states, and/or function 

Process transactions for the public and/or clients via our Online Registration Solution products 

Match checks to transactions to ensure proper billing and payment. 

Be required to perform the duties of Courier, that includes the delivery and pick up of documentation, registration, and license plates from customers within the region. 

Accurately ship transactions to Vendors/Registrants/Clients daily. 

Scan and save submitted paperwork and/or motor vehicle records to the computer. 

Run and/or monitor reports. 

Order and maintain office supplies  

Scanning Documents into the database to be reviewed.  

 

Qualifications: 

Minimum Qualifications 

High School Diploma/GED required Generally less than 2 years of experience in area of responsibility Excellent communications skills (verbal and written) Strong attention to detail Ability to multi-task Basic computer skills, proficient in Microsoft Office products Organizational skills Ability to work in a fast-paced environment

  

Preferred Qualifications: 

In-depth Knowledge of DMV title and registration process 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.