Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. As a Business Services Specialist II, you will be the first point of contact for our organization, responsible for providing exceptional customer service and efficiently managing incoming inquiries and requests. Your role will be critical in ensuring that visitors, clients, and employees experience a positive and professional interaction when they engage with our company. You will be tasked with quickly assessing the nature of each inquiry and efficiently routing it to the appropriate department or individual, while also handling various administrative tasks to keep the front desk running smoothly.

Job Responsibilities:

Greet and welcome visitors, clients, and employees in a friendly and courteous manner.Handle incoming phone calls, emails, and other forms of communication, and direct them to the appropriate personnel or department.Assess the urgency and nature of each inquiry to prioritize responses and escalate urgent matters promptly.Maintain an organized and tidy front desk area, creating a positive first impression for everyone who enters the premises.Provide general information about the company's products, services, and policies to visitors and callers.Schedule appointments and manage meeting room bookings, ensuring that all reservations are accurately recorded in the system.Coordinate with various departments to ensure a seamless flow of communication and information.Manage incoming and outgoing mail and packages, ensuring they are sorted and distributed correctly.Assist in administrative tasks such as data entry, filing, and record-keeping as needed.Proactively identify ways to improve front desk operations and customer service processes.Perform basic data entry into the AS 400 computer system.Perform sale day administrative functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.

Qualifications:

High School Diploma/GED and 3 years’ experience in a related field.OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience or 5 years’ experience in a related field.Title knowledge of all 50 states preferred.Wholesale title experience preferred.Bilingual is a plus.Must have strong organizational skills and be very detail oriented.Ability to type and use 10-key proficiently required.Effective communication skills and strong customer service attitude is required.Ability to recognize title brands and other relevant notations related to titles is required.Proven experience in a customer-facing role, preferably in a front desk or receptionist position.

What We Look For (Preferred):

Fluent bilingual (English/Spanish) communication skills, both verbal and written.

Proficiency with AS400, Workbench, MS Office Suite

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Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.