Business Solutions Analyst At AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Solutions Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients. Make your mark in Global Business Solutions Team As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success. How you will create an impact This is a critical front-line role in driving continuous system improvements, supporting both internal and external stakeholders as they use our primary electronic distribution platform. Key accountabilities will include but not limited to: + Responsible / accountable for delivering first level service, support and incident resolution for technology insurance platform supporting personal and commercial insurance (and its associated infrastructure and integration points with external providers), leveraging corporate service management tools and workflow processes. + Supports issues resolution and technical trouble shooting on behalf of the business users and in collaboration with IT. + For Business Support, prioritize, raise and follow up enhancements and defects to resolution in the agreed timeline. + Provide support to BAs in analysing, defects and enhancements, interpreting user requirements to provide an initial assessment of the required work. + Track, monitor and regularly update stakeholders during an incident’s lifecycle through to its resolution. + Create and execute test plans, retest fixes as necessary. + Attend test planning meetings as required. + Provide, maintain, and continuously enrich User guides/manuals, FAQ guides and other knowledge documentation. + Provide system updates, release notes in respect of IT Systems + Approve production releases, negotiate downtime as necessary. + Manage team support inboxes. + Obtain user group approval for enhancements as required. + Ensure adherence to internal governance and compliance procedures, policies, and guidelines. + Participate in operational audits, disaster recovery and business continuity exercises, when required. What you’ll need to succeed + At least 3 years’ experience as a customer service/support team lead in either the General Insurance or Financial Services sector + Good insurance knowledge + Experience in supporting browser-based technology platforms + Proven ability to work on multiple issues concurrently, delivering in accordance with customer expectations. + Excellent stakeholder management skills + Excellent English communication skills, both written and verbal. + Strong analytical skills Ready to make a bigger impact? We look forward to reviewing your application. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: OP - Operations AIG Malaysia Insurance Berhad