**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** As a dedicated Business Support Analyst I, you will support the business by analyzing and evaluating relevant moderately complex business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations. The incumbent will also be responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is **not** available for this position. **What you'll do:** + Provides moderately complex operational support on current processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs. + Validates information for moderately sophisticated and collaborate with other groups to include presentations of documented findings, alternatives and recommended actions. + Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. + Develops and maintains a understanding of overall moderately complex business functions. + Captures information for moderately sophisticated processes, analyzes data and trends, identifies root causes, and develops work products. + Reviews, validates, and/or analyzes reports that function as a control to existing processes. + Assists with the documentation of new and revised departmental procedures. + Develops and analyzes additional ad-hoc reports as needed by Management. + Ensures risks associated with business activities are optimally identified, measured, mosupervisedand controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. + Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions. + Knowledge of business operations and systems/business requirements processes. + Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL. **What sets you apart:** + 4+ years of experience with credit card and consumer loan processes, products & systems. Prior experience in more than one product is preferred. + Attention to detail with at least 3 years analytical experience supporting business functions/processes. + Knowledge of business operations and systems/business requirements processes. + Experience creating and publishing KC procedures. + Solid understanding of process improvement, PRCI, and Bank compliance & regulatory guidelines. + Previous experience working in an Agile project management environment. + Experience supporting Bank Issue Management process. + Experience establishing management routines and process design/mapping. **Compensation range:** The salary range for this position is: $69,920 - $125,850 **.** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.