Description While performing routine assignments in the entry level to a professional job progression, the incumbent is responsible for supporting the coordination and management of the day-to-day running of this Infrastructure area. While receiving instruction, guidance and direction from others, you may engage in activities such as facilities, space planning and moves, systems development, support, and use existing procedures to solve routine or standard problems. Incumbents may also be responsible for budgeting, forecasting, and monitoring the infrastructure area costs and may also be involved in strategic business planning and change management initiatives. However, you will have a limited impact on own work team and works within standardized procedures and practices to achieve objectives and meet deadlines. Primary responsibilities include The incumbent is responsible for completion of business processes which include conducting assessments of loan data to calculate and validate any amounts potentially owed to customers Additionally, the incumbent is responsible for developing action plans in conjunction with business partners to mitigate open risk issues across mortgage including operations and sales in Retail, Correspondent, and Capital Markets The incumbent is also responsible for stakeholder engagement, where the incumbent engages with stakeholders through meetings and interviews to gather stakeholder insights. Lastly, the incumbent is responsible for change management, which involves the development of communication plans and materials to ensure effective change management, and performance measurement and analysis, where the incumbent generates reports and provides insights to stakeholders, highlighting areas for improvement and success. Qualifications, Education, Certifications and/or Other Professional Credentials Experience in Empower preferred Mortgage experience preferred Excel and all Microsoft Office Products High School Diploma Hours & Work Schedule Hours per Week: 20-25 Work Schedule: Monday-Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/07/2024