Business Support Manager Charlotte, North Carolina;Fort Worth, Texas; Pennington, New Jersey; Addison, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. **Line of Business Job Description:** **About this Team** Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business. **LOB Specific Job Description** **:** Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. **Responsibilities** + Serves as the point person for coordination of business activities including staff meeting agendas/logistics, financial control/budgeting, resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, communication and articulates risks and opportunities to forecast and presentations for Senior Leaders + Coordinates and drives effective management routines, overseeing the preparation of relevant materials and talking points (e.g., Monthly Business Review, All Hands Meetings, Skip Level routines, etc.) + Creates key reporting materials and owns the data collection process + Monitors and tracks Org Health metrics and facilitates monthly prep routines to ensure managers are actively addressing exceptions + Analyzes and provides operational reporting + Identifies and collaborates on project development and efficiency opportunities + Provides guidance and process planning support on employee engagement and recognition programs and routines + Lead work distribution planning/execution activities and fulfillment of BSM team deliverables **Qualifications** : + 5+ years of experience required + Excellent verbal, written, and interpersonal communication skills + Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience + Strong strategic and process thinking abilities; takes a broad perspective and makes connections + Critical thinker, high energy and intellectual curiosity + Ability to manage multiple projects at once by prioritization and meeting deadlines + Ability to interact and influence across all levels of the organization + Proactively looks for opportunities, solutions and process improvements, manages projects, including contracting, milestones and task management, resources, risks/dependencies + Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight. Awareness and understanding of the wider business and regulatory environment. + Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently + Proven ability to develop executive ready communications and presentations that synthesize data and tell the story + Able to lead change and integrate work in a fast-paced, highly matrixed environment, establish priorities and achieve results **Desired Qualifications** + Prior experience in the following: business support, exposure to corporate forecasting, risk and compliance processes, knowledge of project management + Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights. **Skills** + Business Support + Presentations + Written Communications + Collaboration + Project Management + Business Enablement + Results Orientation + Attention to Detail + Business Acumen + Critical Thinking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.