Business Support Manager Jersey City, New Jersey **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers. Bank of America has an opportunity for a Business Support Manager within the Alternative Modelling Group (AMG), a Global Risk Analytics (GRA) team. Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Team: Bank of America has an opportunity for a Business Support Manager within the Alternative Modelling Group (AMG), a Global Risk Analytics (GRA) team. Global Risk Analytics (GRA) is a sub-line of business within Global Risk Management (GRM). The GRA team provides quantitative capabilities supporting global risk management and capital management and develops a consistent set of risk and capital models and analytical tools that support decision making across the bank. As part of GRA - Alternative Modelling Group (AMG) builds alternative models, using innovative methods, which challenge and benchmark risk and capital champion models across the enterprise; and has a vision to challenge what is possible across Risk and Capital Modelling. The role will involve enabling the team's core function by driving the delivery of business critical projects, such as onboarding models onto the target state IT infastructure. In addition the role will facilitate the good functioning of the team through strong governance, resource management and business adminstration Overview of the Role: The successful candidate will be able to successfully manage multiple high profile and technical projects to tight deadlines for senior stakeholders; as well as support the Business Management function across a number of areas. • Responsible for running multiple technical projects concurrently, particularly the implementation of models onto the organisation’s target-state infrastructure, ensuring adherence to team business practices as well as Enterprise project governance standards • Additionally responsible for business management processes as agreed with Business Management Lead • Support delivery through strong project management practices and provide project management expertise to modellers • Provide Project Management Office (PMO) capabilities across a number of teams within AMG&QS. This will include QA/QC on JIRA tasks; governance; Model Development Lifecycle tracking, reporting and routines management • Provide business support to AMG&QS team leads as necessary – this may include capacity planning, reports and returns, hiring activities, managing routines, etc) • Explore opportunities to automate project management and business management processes and reporting • Explore ways to optimize the team operating model for project management and business management practices • Work under minimal supervision on these goals and develop effective working relationships with stakeholders inside AMG&QS and across GRA **Required Skills:** • Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities in a complex fast paced environment without sacrificing quality or timelines • Has a ‘control’ oriented experience and mindset • Demonstrable project and business management experience • Willingness to be accountable for meeting all deliverable dates for task assignments Proven track record of identifying sub-optimal processes and then fixing them • Proficient with Microsoft Office suite • Process oriented and detailed oriented • Positive attitude and open to feedback • Excellent written and verbal communication skills, including to senior audiences • Ability to foster strong collaboration among team members and help team solve problems • Able to work independently with limited supervision **Desired Skills:** • Degree qualified - Bachelors / Master’s degree • Experience in financial services or a related field • Excellent proficiency and hands-on experience with JIRA (Horizon tools) • Working knowledge of risk management • Programming skills including Tableau, Python, Alteryx, SQL – or the desire to learn these skills **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.