Location: Dublin

Contract Type: Permanent

Working Pattern: Full time, Hybrid

Role Description

The Business Support Manager works closely with Client Directors in managing the relationship and contracted services between FNZ and its clients.

The role is designed to assist in ensuring high-quality delivery of FNZ’s services to customers and support the long-term financial and strategic growth of customer platforms. This role provides administrative and operational assistance to the Client Director, focusing on achieving customer satisfaction and supporting revenue-generating activities.

Ensuring FNZ’s platform services are successfully provided to Customers requires:

Support in monitoring the quality of FNZ’s project and service delivery, ensuring high standards are consistently maintained.

Support in administrative management of the FNZ EU Dac New Business Committee, ensuring high standards of inputs, outputs and that actions are maintained and tracked to completion.

Assist in collecting and reviewing client feedback, helping to ensure that service levels meet client expectations.

Assist the the team by gathering relevant data, reports, and insights to help shape the customer’s strategic growth objectives.

Help prepare materials for strategic planning discussions, ensuring that FNZ’s value proposition is clearly communicated to customers.

Specific Role Responsibilities

Support Client Relationship Management

Assist the Client Director in day-to-day management of the client relationship, including preparing meeting materials, tracking action items, and coordinating communication between internal teams and the client.

Help ensure client queries and issues are addressed promptly, escalating concerns to the Client Director when necessary.

Support New Business Committee

Assist the Client Director and wider management team in preparation of the New Business Committee, including preparing meeting materials, tracking action items, and coordinating communication between internal teams and committee members

Assist in Delivery Oversight:

Collaborate with internal project and service teams to support high-quality delivery of FNZ’s platform services to customers, ensuring they meet the agreed service standards and milestones.

Assist with monitoring and reporting on project progress, service delivery metrics, and client satisfaction, ensuring any deviations are highlighted to the Client Director.

Revenue and Financial Tracking:

Support the Client Director in tracking financial outcomes from client engagements, including enhancement fees and service revenues.

Prepare and maintain documentation and reports related to revenue performance, helping ensure targets are being met.

Program and Project Support:

Assist in managing technology and business change programmes by maintaining project timelines, tracking budget allocations, and ensuring compliance with FNZ Group’s quality standards.

Coordinate with cross-functional teams to gather updates and assist in resolving any project-related issues.

Service Level Management:

Help ensure the technology support and investment administration services delivered to customers meet or exceed contractually agreed service levels.

Provide administrative support in maintaining service agreements and tracking performance against these agreements.

Strategic Support:

Work alongside the Client Director to gather insights and data that support the customer’s strategic development and growth.

Assist in preparing presentations and reports that outline FNZ’s value proposition and future partnership opportunities for customers.

Experience required

Successful candidates are likely to have the following skills and experience:

2-3 years of experience in a client support, administrative, or project coordination role within a corporate environment.

Previous experience in financial services or technology sectors is an advantage.

Some experience in supporting customer delivery (service or project-related), with an ability to contribute to positive customer outcomes through coordination and assistance.

Familiarity with supporting activities related to revenue tracking and the growth of customer accounts, assisting in reporting and financial analysis.

Experience assisting in stakeholder management, providing administrative support for communications with senior management and external clients.

Excellent communication skills, both written and oral, with confidence in assisting with internal and external client interactions.

Ability to collaborate effectively across teams, ensuring that tasks are completed on time and with high quality.

Independent and self-motivated, with a proactive approach to supporting the Client Director and team in achieving solutions to client needs.

Ability to assist in identifying areas for improvement within projects or services, contributing to a culture of continuous enhancement.

A willingness to learn and apply innovative approaches in areas such as operations, technology, and system development.

Ability to support the effective management of key stakeholders, helping to facilitate communication and ensure that expectations are met.

Strong organizational and time management skills, capable of supporting multiple projects and managing priorities in a fast-paced environment.

Experience in a commercial environment, providing support to projects and service delivery with attention to client satisfaction and business outcomes.

Extensive experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes.

Experience of delivering to revenue targets and growing the value of customer accounts.

Experience of managing stakeholders at Executive level.

Outstanding team communication skills, confident in dealing with internal and external clients

Independent, self-directing and solution focused working style.

Ability to think strategically and problem solve creatively. Able to evidence experience of implementing a continuous improvement culture in teams they have led previously.

Innovative and forward-looking approach to people management and culture, operations, technology and system development.

About FNZ Culture  

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork.  

That’s why we value the strength and diversity of thought in our global team.  

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world. 

Customer obsessed for the long-term  Think big and make an impact   Act now and own it all the way  Challenge, commit and win together 

Read more about The FNZ Way and our values: www.fnz.com/culture 

Opportunities 

Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.  

Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies; 

Working in a flexible and agile way that meets the needs of the business and personal circumstances;  

Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority; 

We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC. 

Commitment to Equal Opportunities  

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.  

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us. 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.