Description We are seeking a highly motivated Business Support Manager to join our team. This role is pivotal in ensuring the accuracy, integrity, and compliance of incentive payout processes while identifying trends and risks to optimize incentive plans. The ideal candidate will possess attention to detail, analytical abilities, and the capacity to collaborate effectively with key stakeholders across the organization. Key Responsibilities Perform Quality Checks: + Conduct detailed reviews to validate the accuracy of incentive payouts and ensure alignment with approved plan. Review Plan Adherence: + Ensure adherence to established incentive plan guidelines and policies. Analyze Sales Data: + Regularly review sales data to identify trends, patterns, or areas of potential risk, and proactively address concerns in collaboration with stakeholders. Stakeholder Collaboration: + Partner with incentive administrators to ensure accurate and timely execution of incentive plans. + Work with business line leaders to improve awareness and understanding of incentive plans and associated processes. Risk and Audit Management: + Collaborate with risk management and audit teams to identify, report, and address incentive manipulation or compliance issues. Process Improvement: + Provide insights and recommendations to enhance the efficiency and accuracy of incentive processes while mitigating risks. Required Skills/Experience: + Bachelor’s degree or 3+ years of audit or Retail banking experience + Strong MS Office skills needed + Strong oral communication skills + Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories" + Ability to collaborate with partners. + Detail Oriented + Influencing & Negotiating + Analytics + Critical Problem Solving + Understanding issues + Gathering Information + Finding Solutions Preferred Skills/Experience: + Prior experience supporting incentive plan + MS Office Visio and Power Point skills Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30am - 5:00pm, Monday - Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/11/2025