JOB PURPOSE:
Foster client loyalty by consistently providing high-quality support for commercial client issues related to Midco Services across all interaction types.
KEY FUNCTIONS:
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
EXPERIENCE AND EDUCATION:
Job Title
Position Requirement:
Business Support Technician-Associate
· High school diploma or GED is required.
· Associate’s degree is preferred.
· Strong typing, spelling and communication skills required.
· One year of technical support with customer contact experience is required.
· Experience in telecommunications is preferred.
Business Support Technician-Professional
· High school diploma or GED is required.
· Associate’s degree or equivalent experience is required.
· Excellent communication skills with the ability to convey technical information through written, verbal and active listening channels.
· Advanced organizational skills to effectively manage tasks, prioritize workload and meet deadlines.
· Successfully fulfilled all responsibilities as a Business Support Technician – Associate
for a minimum of 6 months OR
· Two years’ work experience in a technical support role in a customer contact environment is required. Proven ability to grow within roles, whether through promotions, increased responsibilities, or successful project completion is a plus.
· Experience in telecommunications is preferred.
· Be certified as a Jones NCTI Master Account Representative or achieve it within 12 months of being in role.
Business Support Technician-Expert
· High school diploma or GED is required.
· Associate’s degree in a related field or equivalent experience required. Bachelor’s degree preferred.
· Exceptional communication skills with the ability to convey technical information through written, verbal and active listening channels.
· Advanced organizational skills to effectively manage tasks, prioritize workload and meet deadlines.
· Strong problem-solving and collaboration abilities, fostering strategic alignment and cultivating strong relationships.
· Successfully fulfilled all responsibilities as a Business Support Technician - Professional for a minimum of 12 months OR
· Three-five years’ work experience in a technical support role in a telecommunications customer contact environment, along with proven ability to grow within roles, whether through promotions, increased responsibilities, or successful project completion is required.
· Be certified in Jones NCTI “Introduction to Networking course or achieve it within 6 months of being in role.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs. The noise level in the work environment is moderate to loud. Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.ABOUT MIDCO:
Midco:
Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest. Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve. Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
Free Midco internet & TV Great opportunities to get involved in volunteerism Generous 401(k) match and paid time away from work programs And many moreVisit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.