Day-to-Day
Insight Global is seeking a Business Systems Analyst for one of our clients in Stamford, CT. This person will be joining the digital e-commerce marketing group for our client. This person will be responsible for the following tasks:
1. Efficient in triaging escalations : Review newly reported issues and escalations (Customer complaints, Regulatory Escalations, Internal Audit Team findings) and needed resolution
2. Prioritize : Determine urgency to meet the SLAs on each reported escalation by systems impacted, users impacted and prioritize the ones need immediate attention
3. Root cause Analysis:
Deep dive into complex issues by navigating systems and applications
Review recent deployments, code releases
Interview product teams and architecture teams to understand flow of events/data between applications
Reproduce the issue in lower / production environments
4. Troubleshoot:
Collaborate with Product and Development teams to identify bugs
Ensure necessary fix is applied/added to backlog to fix
Escalating to vendors or third party support when necessary
5. Communication and Reporting:
keep stakeholder informed of all reported issues and status on a weekly / daily basis
Clear and concise communication about issue, impacts and root cause
Estimated time to resolve
Progress updates and resolution on escalation before closure
6. Documentation:
Maintain confluence page/Jira issues to track all reported issues
Steps taken during research and troubleshooting process
Resolution and any preventive ensure taken to avoid similar escalations in futures

The rate would be between 40-60/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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