Business System Analyst Durham, NC **100% Remote** Contract $30/hr - $34/hr Our client, a nationally recognized and award-winning company in the health insurance vertical, has a contract opening for a Business System Analyst. They have over 4 million customers and 5,000+ employees dedicated to providing innovative solutions that simplify the healthcare system, improve efficiency and outcomes while reducing costs. **Location:** ** While the position is Remote, work from home, you must reside in North Carolina or one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming. **Contract Duration:** 6+ Months **Required Skills & Experience** • Bachelor's degree or advanced degree (where required) • 3+ years of experience in related field. • In lieu of degree, 5+ years of experience in related field. • Microsoft Excel Required **Desired Skills & Experience** Experience in Salesforce and SAP is a plus Project support experience is a plus. **What You Will Be Doing** **Technical Support/Business Expertise** + Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals. + Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment + Provide ongoing user support for ad hoc questions, inquiries, and service requests. + Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis. **Issue Resolution** + Resolve medium, moderately complex production issues by: + Performing initial triage for severity and business impact of system/application failures. + Troubleshooting and analyzing to determine root cause of issues + Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met. + Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies. + Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities **Project/Program Support** + Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application. + May act as Business Lead/Coordinator on moderate single area/department projects **Business Testing** + Coordinate testing plans with Business area and IT + Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements + Document and may, in some cases, execute test plans and scenarios + Analyze and verify testing results for accuracy, relevance and completeness + Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc. + Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed. **System Configuration** + Configure and maintain moderately critical system tables and data elements across multiple system environments + Analyze, develop and implement configuration changes to improve system performance and user efficiency + Monitor configuration for accuracy and compliance to change control processes. ******To be eligible to contract at this client you must be able to pass a drug test and criminal background check** **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Andrew Chadwick **Specialization:**