**Job ID Number** R3700 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Business Systems Analyst you will be responsible for evaluating client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions. **Job Description** We are currently seeking **a Business Systems Analyst** to evaluate client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions. **This position is full-time, remote, and a long-term contract.** **What You’ll Do** + Evaluate client needs and business processes effectively. Translate, elicit, communicate, and document requirements + Work effectively in an Agile environment and participate in all Scrum ceremonies + Write user stories, requirements, and create workflow diagrams (e.g., process flow diagrams, integration diagrams, customer experience maps) + Communicate solutions and requirements clearly to both customer and technical teams + Facilitate decision-making processes and gain consensus for sign-off + Present and demo solutions to clients with excellent presentation skills + Support existing Microsoft web-based systems and learn new software quickly + Triage tickets escalated by the Level 1 team and coordinate with developers on solutions + Work directly with customers to elicit requirements, configure, and test solutions to ensure quality + Exhibit superb communication, organization, and time management skills + Commit to the success of the team's mission in supporting the customer **What You’ll Need** Required: + Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field + Experience with enterprise software implementation projects; Microsoft web applications experience preferred + Skilled in analyzing and documenting business processes, user stories, and requirements + Demonstrated ability to clarify business processes that may not be well understood by customers + Ability to translate business requirements into technical specifications for implementation or development + Strong communication skills with excellent verbal and written English + Ability to thrive in a fast-paced environment and work calmly under pressure + Application support skills + Analysis and diagnosis of application errors + Assessing and troubleshooting problems + Solving existing issues + Working with cross-functional teams. + Offering feedback to developers + Attention to detail **Desired** + Knowledge/expertise in SoapUI or similar tools + Experience in Agile, Web/Ecommerce Systems; Sitecore experience is a major plus + Experience with SQL Server Management Studio, Active Directory, SharePoint, Google Analytics tools, or Google Tag Manager. **Physical Demands** + Ability to safely and successfully perform the essential job functions + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.