Description • Acts as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, and business systems. • Supports the applications team in delivering robust solutions to the enterprise. • Interacts with software, hardware, and/or professional services vendors. • Develops automated process workflow routines focused on automating business processes using deployed applications. • Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers • Monitors the ERP application environment and tunes system performance (where applicable). • Provides technical and end user support for multiple software systems; provides technical guidance regarding the use of various software programs. • Troubleshoots applications and software; works with vendors, end users and other IT staff to resolve operating problems. • Creates and delivers software application training programs and related courseware; schedules and conducts training sessions. • Works with various IT staff and client departments to develop, maintain, document and research potential enhancements to current processes. • responds to IT Help Desk requests, e-mails and service tickets; tracks and documents problems through to resolution. • Responds to queries; runs diagnostic programs; isolates problems; determines and implements solutions. • Performs project management, planning and implementation as needed. • Researches solutions for existing problems; gathers information on new technologies. • Performs various special projects and assignments. • Attends meetings with potential new vendors; participates in the review of products as requested. • Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. • May be required to work nonstandard business hours to support the implementations of software solutions • May be required to cover after hours calls. • May be required to work a modified work schedule in support of system implementations Employees may at any time be required to work in order to provide for the safety and wel Requirements Atlassian Jira, Business systems, Confluence, CRM, Gap Analysis, AB Testing, Agile Scrum, Backlog Grooming, Business Process Functions, Business Requirement Document Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .