HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Business Systems Analyst II Job Responsibilities: Business Requirements Gathering: + Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives. + Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements. + Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability. System Analysis and Design: + Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement. + Develop and document functional specifications, system design requirements, and workflow diagrams. + Work with IT teams to ensure that system designs meet business requirements and technical standards. Project Implementation: + Support project planning by developing timelines, defining project scope, and estimating resources. + Collaborate with project managers, developers, and other team members during the implementation phase. + Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards. Stakeholder Communication and Support: + Act as a liaison between IT teams and business units, ensuring clear communication and understanding ofsystem requirements and constraints. + Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value. Data Management and Reporting: + Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence. + Develop and maintain reports and dashboards that support business decision-making. Continuous Improvement: + Stay updated on industry trends, best practices, and emerging technologies. + Proactively identify opportunities for process improvement and lead initiatives to optimize, Quality Assurance & UAT Leadership: + Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables. + Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness. + Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements. Product Launch & Post-Launch Support: + Coordinate product releases, working closely with release management, DevOps, and support teams. + Monitor and track the performance of product features post-launch and implement necessary improvements. + Provide post-release support to address technical issues and feedback from users and stakeholders. Compliance, Risk and Compliance: + Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations. + Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities. + Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications. Qualifications: + Bachelor’s degree in information technology, Business, or related field. + 3-5 years of experience as a Business Systems Analyst or in a similar role. + Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana). + Strong Root Cause Analysis skills + Strong understanding of business processes and ERP/CRM systems. + Excellent problem-solving, analytical, and communication skills. + Experience with SQL and data visualization tools a plus. + Insurance domain knowledge preferred. Key Competencies: + Analytical Thinking: Ability to understand complex business needs and translate them into technical solutions. + Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa. + Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion. + Adaptability: Open to learning and adapting to new systems, technologies, and business. + Ability to work independently but in a collaborative manner. + Ability to handle complex aspects of the projects. + Work with cross functional teams. + 5+ years of related experience. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.