Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Working within the Security Compliance Management (SCM) pod, the Business Systems Analyst lll main function is to document, execute and improve compliance management operations processes. These processes include cover cloud security, infrastructure security and cyber technology compliance. The role reports to the Senior Manager, Security Compliance and Operations Management (SCOM) and works within the larger Crypto, Cloud and Infrastructure Security (CICS), team.

Role and Responsibilities

Responsible for the execution of the daily, weekly, and monthly Security compliance operations processes, including monitoring, triage, notification, issue tracking and escalation of non-compliance issues.

Responsible for creating and maintaining processes documents that include RACIs, processes flows and descriptions of tasks performed.

Responsible for creating and maintaining runbooks that outline detailed steps to execute tasks.

Responsible for engaging technology teams responsible for addressing non-compliance using multiple communication methods such as ServiceNow tickets, emails, instant messaging or phone calls

Responsible for tracking responses from technology teams and producing timely updates on status of remedation efforts. Escalate tickets breaching SLA to technology owners and leadership

Produce operational reporting on a weekly and monthly basis that includes KRIs, KPIs and commentary on trends. Develop new reporting methods, dashboards and reports.

Develop requirements for automation and implement improvements to improve operational efficiency.

Document high level business requirements, (UML Use Cases, system/technical requirements, Non-Functional Requirements, integration requirements, data mapping) for the improvement of the Security Compliance Management program

Supports ad-hoc triage and investigation into non-compliance issues, and work with Senior Team members to provide updates to senior leadership on status and progress.

Supports creating executive summaries of successes, risks, and roadblocks within the program,

Execute daily process to triage non-compliance issues and create JIRA remediation tickets for technology support teams from reports out of Cloud Compliance monitoring tools.

Contribute to security compliance strategy and target state operating models

Qualifications

A University or post-Graduate degree in Information Technology, Computer Science, Computer Engineering, or a related discipline is an asset.

Min 2+ years' experience in working on Cybersecurity and/or Infrastructure related projects as a Business Analyst and/or Systems Analyst.

Excellent written and oral communication skills.

Understanding of security controls/mechanisms and threat/risk assessment techniques pertaining to complex data, cloud, application and networking environments.

Experience and knowledge with

Organizational and self-directing skills – ability to initiate, coordinate and prioritize responsibilities and follow through on tasks to completion.

An approach to work that includes initiative, sound judgment, diplomacy and Discretion.

Advanced problem Solving / Analytical Thinking Skills.

Ability to work independently on a variety of assignments with minimal supervision.

Ability to work without supervision with senior managers, supervisors, VIPs and Users.

Ability to perform analysis and reporting on information from multiple data sources using data mining technique for the purpose of documenting analysis results, produce report and present to technical and executive stakeholders.

Knowledge of Requirements Management Life Cycle (RMLC), System Delivery Lifecycle (SDLC), Business Requirements, Business Process Management (BPM) and Business Acceptance Testing (BAT) methodologies is a must.

Demonstrate understanding in Enterprise IT operations, incident management, change management, Access/Identity Management, Security Operations, vulnerability and compliance management, ticketing system, incident ticket life cycle and SLA terms

Understanding of the following is considered an asset

Python

Endpoint Security Technology

Network Security Technology

Cloud Security (AWS, Azure, GCP)

JIRA

ServiceNow

Splunk Query Language

Certifications:

Business Analysis accreditation (e.g. Certified Business Analysis Professional™ - CBAP®) is an asset

Cyber Security accreditation (ex. Security +) is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet