Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role Summary
As Business Systems Analyst you will play a key role within the Sales and Go to Market strategy at Cisco. This includes working closely with leadership and internal customers as we transform our go-to-market capabilities. Working cross functionally with a broad set of business partners, you will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to craft holistic solutions that meet business and technology objectives while furthering Cisco’s long range goals.
You will be part of the core team that is responsible for designing, building and maintaining the Salesforce platform and related technologies supporting the Customer Support and Customer Success organizations. Come join a collaborative and growing organization where you can make a difference.
What you'll get to do
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Facilitate maintenance and enhancement of the Salesforce.com platform for customer support and customer success teams
• You will drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration
• Support efforts to grow the platform through new applications and technology as needed You are able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations
Qualifications
• 5+ experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystems, preferably supporting a SaaS business.
• Deep understanding of B2B sales, marketing, and support processes
• Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Desire to learn and apply new technologies
• Ability to self-train quickly and pick up new skills
• Understanding of cloud offerings market space concepts
• Strong interpersonal skills