For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.

 

*** Contract position for 6+ months; contract can be extended; contract to hire is possible.

*** The job is on-site with a HYBRID work schedule. Candidates must be local or willing to relocate within commuting distance of Pittsburgh PA or Cleveland OH (Strongsville)


Business Systems Analyst ( Voice/Phone Fraud Detection Systems )  :

- Develop comprehensive understanding of fraud detection product functionality, use cases, and strategic roadmap
- Analyze and document system architecture and Application Programming Interface (API) integrations ( between PNC systems and Pindrop solutions )
- Write detailed user stories for product enhancement and optimization initiatives
- Support fraud detection, fraud investigations, and fraud case analysts using Pindrop system
- Optimize and scale existing phone fraud detection product capabilities

Required Qualifications (Skills, Experience, Education, Certifications) :

- Experience with fraud detection systems in financial services / banking industry, specifically from Pindrop ( www.pindrop.com )
- Experience with internal and external API integration and documentation
- Experience working in fast-paced Scaled Agile Framework (SAFe) environment and proven user story writing skills
- Any experience with Genesys Cloud contact center platform and Salesforce CRM) will be a plus

 

For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.

#M1

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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.